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Enthusiast
Posts: 1
Registered: ‎07-17-2017
Message 1 of 2 (549 Views)

Cannot reset TV to factory settings (Sony KDL-48W600B)

When I try to reset my Sony KDL-48W600B TV to factory settings, the TV reboots and I have to go through the setup menu (pick language, internet, etc.) but my firmware version stays the same and I don't have to re-login to my Netflix. 

 

I have tried two methods to reset ( 1. Going into Settings & 2.Pressing Up on the remote control and switching the power off on the TV) but both methods gave me the same result.

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (495 Views)

Re: Cannot reset TV to factory settings (Sony KDL-48W600B)

Hi Ocyrus,

 

Welcome and thank you for considering SONY Community!

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.

 

Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Thanks,
>Joffrey

 


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