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Enthusiast
Posts: 2
Registered: ‎10-10-2017
Message 1 of 3 (600 Views)

KDL-46HX750 needs a software update

I'm trying to help my folks by putting Netflix on their TV. It has internet access, but won't update any apps as the software is, likely, the original!  This KDL-46HX750 needs an update.  Help me out?  The guy on the sony phone was pretty quick to send me here!!

Enthusiast
Posts: 2
Registered: ‎10-10-2017
Message 2 of 3 (599 Views)

Re: KDL-46HX750 needs a software update

Also, the software will not update through the wifi. Error 1106 is sited
Moderator
Posts: 1,533
Registered: ‎11-04-2016
Message 3 of 3 (552 Views)

Re: KDL-46HX750 needs a software update

Hi Marjie,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear what happened. The current software version of the TV is PKG2.120AAA. With regards to the error 1106, this error message is displayed when an Internet content is selected or Refresh Internet Content is performed and the Domain Name System (DNS) was unable to resolve. Follow the steps to check the Internet connection.

 

  1. Using the supplied remote, press the Home button.
  2. Select Help.
  3. Select Customer Support.
  4. Select Internet Connectivity Symptoms.
  5. Press the Enter button.

    NOTE: The connection diagnosis will start and the diagnosis result will be displayed on the TV screen.

 

Additional steps can be accessed from the link below:

https://ca.en.kb.sony.com/app/answers/detail/a_id/33085

 

 

Best regards,

-Erin

 

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