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Rookie
Posts: 1
Registered: ‎09-09-2017
Message 1 of 2 (152 Views)

KDL-55W800D- Restarts automatically after few minutes of start

Hi, The TV started to restart, when I was watching a movie on the USB stick. I disconnected the USB and connected the cable, but the problem didn't resolve.
I tried the factory reset and changed the power source but it didn't stop.
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Moderator
Posts: 1,316
Registered: ‎11-04-2016
Message 2 of 2 (71 Views)

Re: KDL-55W800D- Restarts automatically after few minutes of start

Hello Kalyan1991,

 

Thank you for considering the SONY Community!

 

We are sorry to hear what happened. We can try the following guidelines below to isolate the issue:

 

  1. If the TV has a timer option, ensure it is disabled.
  2. Check the remote control to see if any of the buttons are stuck that may be interfering with the TV.
  3. Unplug the power cord of the TV from the AC wall outlet for 60 seconds.
  4. Plug the power cord back into the AC outlet.
  5. Attempt to turn on the TV.
  6. Remove all remote controls from the room where the TV is located.

 

If the issue persists, we recommend contacting the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region for further assistance: http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.

 

Best regards,

-Erin  

 

If my post answers your question, please click the button below "Accept as Solution".

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