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Television - General

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Tuning Up
cricket
Posts: 3
Registered: ‎10-23-2013

RED LIGHT BLINKING

DOES ANYBODY KNOW THE CODES FOR THE BLINKING RED LIGHT

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Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: RED LIGHT BLINKING

We have responded to your post on a different thread. Please click here to go to the said thread.

 
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Groovin'
RandyK
Posts: 7
Registered: ‎01-19-2014

Re: RED LIGHT BLINKING

My Sony KDL-40SL150 TV is located in a room that gets very little use, turned it on the day before our New Years Party and got blinking red light sequence of 5. tried the suggested resets, called support and was told to take it in for service. No more Sony for me!

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Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: RED LIGHT BLINKING

Hi RandyK!

 
Thanks for the message. We're very sorry to hear about what happened to your TV. I was not able to locate a file using the information from the Community Were you given any reference number (ex. E12345678)  when you contacted our phone support? If yes, please send it to us so that we can review your file.
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Groovin'
RandyK
Posts: 7
Registered: ‎01-19-2014

Re: RED LIGHT BLINKING

I'll have to check my home laptop, doubt I saved anything. Was given the impression Sony would do nothing. I have since found this to be an ongoing problem with Sony. I believe this set to be about 4 years old, but honestly gets used very little. Maybe 6 times a year. So a little upsetting that a set with so little use should need repair. 

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Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: RED LIGHT BLINKING

Thank you for getting back to us, RandyK. If you don't have a reference number, please PM me with the phone number that you provided when you contacted our phone support. Thanks!

 
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Groovin'
RandyK
Posts: 7
Registered: ‎01-19-2014

Re: RED LIGHT BLINKING

I just realized I said phone support. It was on-line support using the email provided. Probably the first week of January.
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Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: RED LIGHT BLINKING

I see. What were the troubleshooting steps that you were advised to perform by the online support in order to resolve the issue that you are having with your TV? 

 
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Groovin'
RandyK
Posts: 7
Registered: ‎01-19-2014

Re: RED LIGHT BLINKING

Basically what I Had already done from searching on-line. Disconnect everything from set, unplugged set for period of time, plug in and power up. Also tried a reset I saw on line, power up while holding the up arrow on theremote. No luck with either.
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Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: RED LIGHT BLINKING

Thank you for the information. Please email us at SonySupportUSA@am.sony.com with your contact information (phone number and email address), model number, serial number, date of purchase and a brief description of the issue that you are having as well as the troubleshooting steps that you have already performed. We'll see what we can do. 

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