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Enthusiast
Posts: 1
Registered: ‎07-12-2017
Message 1 of 2 (1,116 Views)

Sony Bravia KDL-55W950B : Advance taken for repair, No resolution even after a month

Hi All,

 

We faced some issue with television, it is switching on but displaying blank screen only.

 

Complaint lodged on 10th June (ID: 39941635).

 

Someone from sony visited on 16th June, said motherboard needs to be replaced costing Rs. 8500 (took Rs 4000 advance). We have been waiting for a month now but it hasn't been resolved yet (CCC ID: J01261187).

 

Kindly provide escalation matrix. 

Moderator
Posts: 4,645
Registered: ‎03-12-2015
Message 2 of 2 (1,056 Views)

Re: Sony Bravia KDL-55W950B : Advance taken for repair, No resolution even after a month

 

Hi, Premprabhanshu

 

Thank you for visiting Sony Community! 

 

For best assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

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