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Hello LoboWelcome to Sony Community.Follow the below mentioned steps: 1) Turn off the TV. 2) Remove AC power from the TV for one minute. 3) Reconnect the AC power and turn on the TV. If the problem is resolved, download the latest system software update. If the issue is still unresolved, service may be required. You can locate the nearest authorized service centers from the below link:https://eservice.sony.comRegards,ColbyP