The tv is plugged in securely. The bulb and the bulb door are in correctly installed. When we push power button on remote or tv the green light comes on and the tv tries to start up. Then it shuts off and the red power light begins to blink. Thank you for your help.
If there is a red LED that blinks On and Off and the TV is not operating properly, this indicates that there may be an issue with the TV. Before calling customer support, please try to restore the TV operation by following the steps below:
Try turning the power Off and then On by pressing the power button on the TV.
Remove AC power from the TV for one minute by unplugging the TV from the outlet or power strip.
NOTE: If the TV still is not working properly after performing the restore, make sure you count the number of times the red LED light is blinking prior to contacting customer support. The support agent will need this information to properly troubleshoot your TV.