Skip to the end of navigation

Welcome to the Community!

Television - General

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Enthusiast
Posts: 5
Registered: ‎08-27-2017
Message 1 of 8 (2,589 Views)
Accepted Solution

YouTube Live streaming not working -

[ Edited ]

I have two (2) Sony TV's.  In mid August both of them stopped streaming live YouTube events.  We had a service tech come to our home to see if he could help - and he too could not figure out the problem.  He (the Tech) seems to think that the problem is due the the most recent Sony TV "up-date"?   Lastly, the Tech confirmed that all the Sony TV's in their showroom  were also not streaming live YouTube events...???

 

Anyone else have this problem???

Moderator
Posts: 1,466
Registered: ‎11-04-2016
Message 2 of 8 (2,515 Views)

Re: YouTube Live streaming not working -

Hi 870Thornwood,

 

Welcome to the SONY Community!

 

We are sorry to hear what happened. May we have the exact model of your TV? For the meantime, you can use this link to troubleshoot the issue. https://us.en.kb.sony.com/app/answers/detail/a_id/75534.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 5
Registered: ‎08-27-2017
Message 3 of 8 (2,512 Views)

Re: YouTube Live streaming not working -

Thanks Erin -

 

Model # 1 XBR55X850D

 

Model #2 XBR43X800D

 

Both can't stream YouTube live events.  Problem started in mid-August...

 

 

 

Enthusiast
Posts: 5
Registered: ‎08-27-2017
Message 4 of 8 (2,419 Views)

Re: YouTube Live streaming not working -

[ Edited ]

Problem is still there.  I still can't watch any YouTube Live Streaming...

 

None of the links that you provided on your post Erin worked.

 

Might you have some other "fix"?

Moderator
Posts: 1,466
Registered: ‎11-04-2016
Message 5 of 8 (2,366 Views)

Re: YouTube Live streaming not working -

Hi 870Thornwood,

 

Welcome to the SONY Community!

 

I sent you a private message, please check your inbox.

 

 

Thanks,

-Erin

 

 

Enthusiast
Posts: 5
Registered: ‎08-27-2017
Message 6 of 8 (2,344 Views)

Re: YouTube Live streaming not working -

Update - By speaking with the Sony call-center, my problem was FIXED.  Many thanks to Paul at their call center.  Issue was not with Sony - but with an up date on YouTube.  All works fine now.

 

Thanks - Erin and Paul.

Enthusiast
Posts: 1
Registered: ‎09-09-2017
Message 7 of 8 (2,276 Views)

Re: YouTube Live streaming not working -

What was the solution? I have the exact same problem with my XBR43X800D.

Enthusiast
Posts: 5
Registered: ‎08-27-2017
Message 8 of 8 (2,229 Views)

Re: YouTube Live streaming not working -

My problem (which was fixed) was due to the fact that there is a new update  on YouTube - all I needed to do was to update the YouTube app that is on the TV.  It took about 2 minutes to do and was very simple.. Once I updated... "wa-la"...  all fixed.  I did need some coaching from the Sony call center. I found the Sony call center to be very,very good.  They - the call center - were aware of the problem, as I was not the 1st person to speak with them of the matter.

 

Good Luck - 

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook