Skip to the end of navigation

Welcome to the Community!

Television - General

Showing results for 
Search instead for 
Do you mean 
Reply
Rookie
Posts: 1
Registered: ‎12-04-2012
Message 1 of 5 (21,611 Views)

how can i remove the banner from my sony tv

 
Expert
Posts: 1,046
Registered: ‎11-12-2012
Message 2 of 5 (21,597 Views)

Re: how can i remove the banner from my sony tv

Hello Jamey,

Welcome to the Sony Community.

 

What is the model number of your Sony TV?  Since there is no screenshot of the banner that you mentioned, I'm assuming that you were looking at the info banner on your TV screen.  The Info Banner cannot be completely turned off or disabled. However, you can select certain options in the TV menu to reduce the amount of information displayed in the Info Banner.

Some TVs have an On and Off setting in the General Settings menu. However, the Off setting does not completely disable the banner, it only minimizes the amount of information displayed in the banner.
Other TVs have an option in the Preferences menu to change the Info Banner display size to small, medium, or large . Each size setting also determines how much information is displayed in the banner.
IMPORTANT: Each time the DISPLAY button is pressed, the Info Banner appears or disappears. If you leave the Info Banner on the screen, it displays for only 30 seconds and then disappears on its own.

 

Regards,

 

Charlie                                                                                                                                                                                                        

Rookie
Posts: 1
Registered: ‎05-27-2016
Message 3 of 5 (11,624 Views)

Re: how can i remove the banner from my sony tv

On the side of the tv (NOT the remote), hold in the Home button for 5 - 10 seconds. The tv will display, Demo Mode Off.
Rookie
Posts: 1
Registered: ‎03-28-2017
Message 4 of 5 (6,060 Views)

Re: how can i remove the banner from my sony tv

Sony TV model is KD-55XD7005 this banner is central to the screen grey in colour and says

"unfortunately Usbmsgservice has stopped" then a highlighted Ok I've selected ok several times and frankly it does nothing, no other to option can be selected it seems.

Moderator
Posts: 4,631
Registered: ‎03-12-2015
Message 5 of 5 (5,962 Views)

Re: how can i remove the banner from my sony tv

 

Hi, Shelby56

 

Thank you for visiting Sony Community! 

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook