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Enthusiast
Posts: 5
Registered: ‎12-18-2012
Message 1 of 3 (3,044 Views)

picture pauses every few seconds when watching video movies.

I  have a bravia KDL-52W5100 television. Every few seconds when watching videos from crackle the picture pauses, restarts and pauses again. Any suggestions.

Thanks

 

Expert
Posts: 1,241
Registered: ‎11-14-2012
Message 2 of 3 (3,035 Views)

Re: picture pauses every few seconds when watching video movies.

Hello Lee,

Does the same issue occurs while streaming videos from other Internet Video services too? Make sure that the latest firmware version is installed in the TV. You may download the latest version of the firmware using the following link.

http://esupport.sony.com/US/perl/swu-download.pl?upd_id=8276&os_id=99&mdl=KDL52W5100

Refer to the following link for additional troubleshooting steps.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1020191

 

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Enthusiast
Posts: 5
Registered: ‎12-18-2012
Message 3 of 3 (3,024 Views)

Re: picture pauses every few seconds when watching video movies.

Crackle is the only one I have had problems with so far. I have the latest firmware, 206. On Crackle the movie will start run for about 15 seconds and then reloads for another 15 seconds then does the same thing over again. I ran a couple of movies on popcorn flix and they ran with no problems. I ran a speed test and I get a ping of about 50 mps and download speed of .90mbp and upload speed of 1.05 mbps. I have att 2wire modem. Maybe the speed is to slow.

Thanks for the reply

 

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