Language: English / Spanish

welcome to Sony's community site

Get involved! Whether you are here to ask or give help - we are happy you stopped by and look forward to seeing you in the future! Please watch our Welcome Video to get started.

Television - General

Reply
Groovin'
yamani
Posts: 5
Registered: ‎11-05-2013
Accepted Solution

sony bravia kdl 47w804a can not display arabic subtitle

hi

 

i just bought a new sony bravia kdl 47w804a

 

it is a nice TV, but i just found that it can not play arabic subtitles.

English subtitles works fine.

 

in Arabic subtitle cases, it says:

could not find the subtitle

or

it shows (??????????) charchterss

 

i tried all possible options like putting srt file in the same folder and with the same name

embeding the srt file into the MKV or MP4 file

 

also i used windows-1256, utf-8 and other charchter encodings

but all failed

 

now it feels like i wasted my money on this TV where i could by other brands with much less price and surely with real Arabic support

 

 

Please use plain text.
Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: sony bravia kdl 47w804a can not display arabic subtitle

Hi yamani!
 
Thanks for the message. The KDL47W804A is an Asia Pacific model. For further assistance with your concern please contact the Sony Support Center in your region. They are better equipped to respond to your questions or concerns.
 
Please use plain text.
Groovin'
yamani
Posts: 5
Registered: ‎11-05-2013

Re: sony bravia kdl 47w804a can not display arabic subtitle

i tried to contact them and they did not response to me at all

 

thus i thought that you guys may have a solution or can fix things from your side as an update for the tv system

Please use plain text.
Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: sony bravia kdl 47w804a can not display arabic subtitle

We work for Sony Electronics, USA and we only provide information and support for Sony products manufactured for sale and use here in the United States. Sony in each country/region is responsible for the design, manufacture, sales, service and support of their own products. Please refer to this link for assistance with your concern. We hope you understand.
 

 

Please use plain text.
Groovin'
yamani
Posts: 5
Registered: ‎11-05-2013

Re: sony bravia kdl 47w804a can not display arabic subtitle

i beleive that sony deceived me with the arabic interface in the TV

 

this is Jumbo answer whic is totally useles and meaningless:

=====================================================

Dear Mr. Ahmed,

Thank you for your time in reaching Jumbo Electronics!

Arabic subtitles is not available, for unit specification and its campatability requet you to refer the link below

 http://www.sony-mea.com/support/product/kdl-42w800a

=====================================================

 

not to mention that the link has no information regarding weather support or not support Arabic Subtitles

but it has:

 

OSD Language Afrikaans/ Arabic/ Persian/ English/ French/Indonesian/ Portuguese/ Russian/ Swahili / Thai/ Vietnamese/ Chinese(Simplified)/ Chinese(Traditional)/ Zulu/ Assamese/ Bengali/ Gujarati/ Hindi/ Kannada/ Malayalam/ Marathi/ Oriya/Punjabi/Tamil/Telugu

Please use plain text.
Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: sony bravia kdl 47w804a can not display arabic subtitle

Please check this link, it would help you get subtitles and it would also help you select the desired language.
 
Please use plain text.
Tuning Up
mhd13
Posts: 1
Registered: ‎01-10-2014

Re: sony bravia kdl 47w804a can not display arabic subtitle

[ Edited ]

Dear Ahmad

please inform me if you got a solution for this problem , i am facing the same thing

my email is ***.******@hotmail.com

thank you very much

Please use plain text.
Groovin'
tiivaa
Posts: 3
Registered: ‎02-09-2014

Re: sony bravia kdl 47w804a can not display arabic subtitle

Hello
I have the same problem and I couldnt find any solution. please let me know if you find any. and also I was wondering that maybe we can add an arabic font to the fonts in to the TV firm. the file for the firmware is a .pkg file and I tried to do that and no success.
thanks
Please use plain text.
Moderator
AngelaP
Posts: 2,003
Registered: ‎05-23-2013

Re: sony bravia kdl 47w804a can not display arabic subtitle

Hi tiivaa! 

 
Thanks for the message. What is the model number of your TV? You may refer to this link to locate the model number. 
Please use plain text.
Groovin'
tiivaa
Posts: 3
Registered: ‎02-09-2014

Re: sony bravia kdl 47w804a can not display arabic subtitle

Hi

KDL-50R550

there is not any problem with English subtitle, works perfect even in 3D mod. but Arabic or Pesian!!! no. I think I need to add a persian or Arabic font to the firmware. I do not know how?

Please use plain text.