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Enthusiast
Posts: 1
Registered: ‎07-17-2017
Message 1 of 2 (269 Views)

How do I restore the original color temperature values to my kdl-46ex500 TV, if I went into factory mode, changed them?

A factory reset does not work. I called customer support, and they told me they couldn't help me, and that I needed to call tecincal support, but when I called tecincal support, they also told me they could not help me, and they suggested I call customer support.

I need the help of the community. From what I can see, the only way I am going to get my tempature settings back to their default state, is if I find another person who also owns a kdl-46ex500 tv, and they go into its factory mode > Color Tempature settings, and share with me number values so I may copy them. I all other TV's of the same model, would have the same system settings.

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (245 Views)

Re: How do I restore the original color temperature values to my kdl-46ex500 TV, if I went into factory mode, changed them?

Hi Ssjfro,

 

Welcome and thank you for considering SONY Community!

 

Please try RESETTING the TV to Factory Default Settings multiple times.

See steps in the link below.

https://us.en.kb.sony.com/app/answers/detail/a_id/42994

 

If you're still getting the same result, service may be required.

https://esupport.sony.com/US/p/service.pl

 

 

Thanks,

>Joffrey



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