Showing results for 
Search instead for 
Do you mean 

welcome to Sony's community site

Get involved! Whether you are here to ask or give help - we are happy you stopped by and look forward to seeing you in the future! Please watch our Welcome Video to get started.

Television - Picture & Sound

Tuning Up
Posts: 1
Registered: ‎12-12-2012
Accepted Solution

I have a picture but no sound

I have a sony bravia KDL-40bx450.  Although I bought it in May, it has less than 20 hours viewing time on it.  I turned it on the other day.  The picture is fine but there is not sound.   I am using the internal speakers.  I have reset it, unplugged it, muted, unmuted, played a dvd movie, but still no sound.

Top 40 Artist
Posts: 1,241
Registered: ‎11-14-2012

Re: I have a picture but no sound

Hello Donna,
Welcome to the Sony Community.

What is the source device connected to the TV and what is the cable type used to connect it? Is the source device connected directly to the TV or through an A/V receiver? Try connecting a different device to the TV - like a DVD player, cable box, gaming console, etc. - and check if the issue still occurs. You may also check if the "Deep Color" option of the playback device is turned on. If the option is turned ON, then turn it OFF.

Thank you for your post.