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Rookie
Posts: 1
Registered: ‎03-17-2017
Message 1 of 2 (64 Views)

KDL46Z5100 picture for a second then gone. power reset fixes, then it's back

As the subject line says, My 8 year old KDL46Z5100 starts up with a picture from the Fios STB for about a second, then it goes black, both picture and sound. On a different input (all HDMIs) it still shows Roku main screen etc, BUT when you try and watch anything from Netflix or Amazon Prime, it shows the blue error showing protected content screen but has sound. No DVD picture on the third input, but sound. 

I do a power reset, unplugging and replugging it, and it's all back to working fine, but then a couple of days later it starts all over again. 

For a while the set has been telling me the time has been lost when I first turn it on, so some battery somewhere is dead, but I've been ignoring that for a couple of years. Could that also be causing the new problem? Am I witnessing the beginning of the end?

Moderator
Posts: 3,966
Registered: ‎03-12-2015
Message 2 of 2 (26 Views)

Re: KDL46Z5100 picture for a second then gone. power reset fixes, then it's back

[ Edited ]

 

Hi, Jmcbrg

 

Welcome to Sony Community! 

 

You did great in isolating the issue by performing a power reset, but you mentioned you still getting the same issue after a few days. I know the update of your TV is quite old but in case you haven't updated it yet, please perform a software update

 

If the issue is still unresolved, try to reset it to factory settings: https://us.en.kb.sony.com/app/answers/detail/a_id/61396/

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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