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Rookie
Posts: 2
Registered: ‎05-18-2017
Message 1 of 3 (1,119 Views)
Accepted Solution

Kdl-40wd653 does not respond to volume up and down or mute

Hi,

My kdl-40wd653 TV was working properly until today. Now it doesn't respond to volume control but everything else working fine. I tried to remove batteries from remote control but it doesn't work with my tivo's remote either. Any suggestions? TV is only 6 months old.
Thank you!
Moderator
Posts: 375
Registered: ‎02-02-2017
Message 2 of 3 (1,106 Views)

Re: Kdl-40wd653 does not respond to volume up and down or mute

[ Edited ]

Hi BeskoD,

 

Welcome and thank you for considering the SONY Community!

 

We're sorry to hear that the TV is not responding properly. You may try do a power reset on the unit by unplugging it from the power outlet for 1 min then replugging it back.

 

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ 
 
Regards,
~Ralph
 
If my post answers your question, please mark it as "Accept as Solution"

 

Rookie
Posts: 2
Registered: ‎05-18-2017
Message 3 of 3 (1,093 Views)

Re: Kdl-40wd653 does not respond to volume up and down or mute

Hi Ralph,

Thank you for the quick response, the problem has been solved.

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