Skip to the end of navigation

Welcome to the Community!

Television - Picture & Sound

Showing results for 
Search instead for 
Do you mean 
Reply
Rookie
Posts: 3
Registered: ‎03-11-2017
Message 1 of 4 (375 Views)
Accepted Solution

No image on Amazon

Model XBR-65X750D

Software PKG6.0612.0004NAA

Image is HD 1080P

 

Amazon Prime app shows menu system fine. When I select a movie or TV show I get the audio but the screen is black. If I go into FF mode the little PIP in the lower left above the progress bar shows the image just fine.

 

Rookie
Posts: 3
Registered: ‎03-11-2017
Message 2 of 4 (360 Views)

Re: No image on Amazon

Unplugged and plugged AC cord from TV this morning and now have picture. Did not test again before doing it so don't know if it was still failing.

Moderator
Posts: 4,155
Registered: ‎03-12-2015
Message 3 of 4 (344 Views)

Re: No image on Amazon

 

Hi, IBMJunkman

 

Welcome to Sony Community! 

 

Were there any error messages or codes on the screen? Any changes you did before this issue started? Check out these articles that might be able to resolve the issue: 

 

 

 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Rookie
Posts: 3
Registered: ‎03-11-2017
Message 4 of 4 (337 Views)

Re: No image on Amazon

It is working. As I mentioned I pulled the AC plug to force the TV to reboot.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook