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Enthusiast
Posts: 1
Registered: ‎02-03-2018
Message 1 of 2 (244 Views)

Problem with my KDL-48R550C

 Hi

Am King Faisal from Ghana, please the problem that l have now is, l have the SONY BRAID KDL-48R550C, manufactured on the March of 2016 and just recently l was watching tole and all of a sudden the screen turned black and the other side green and all turn into black but the sound is able to come out well.. When it happened like that l turned the TV off and later turn it on and when l turn it on the SONY logo display very well and in just about some seconds all the turns black again and now am totally confused about that because l purchased this Sony TV brand new and now this problem came up.. Please help me solve it because am totally devastated now please.. Thank you

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Moderator
Posts: 1,717
Registered: ‎11-04-2016
Message 2 of 2 (201 Views)

Re: Problem with my KDL-48R550C

Hi KingFaisal_Opok,

 

Welcome and thank you for considering the SONY Community!

 

We are sad to hear that you're having an issue with your TV. We can follow the recommendation from this link to isolate the issue:

https://ca.en.kb.sony.com/app/answers/detail/a_id/75501

 

For further assistance, we recommend contacting the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.   

 

 

Best regards,

-Erin 

 

If my post answers your question, please click the button below "Accept as Solution".

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