I have the same exact problem with my KDF E60A20. I have been brand loyal to this company. I cannot begin to count the sheer amount of SONY products I have purchased over the years. To believe that loyalty ought to be honored is not too much to ask. After all, I did not manufacture a faulty product, SONY did. And typically ethical companies serving mature markets do not discontinue an "extended warranty" program for problematic products driven by slipshod quality assurance (QA) without paying the cost. GM had a recall for several model vehicles that lasted over twenty years. That is a fact. Now like Volkswagen (VW), SONY should take unconditional ownership of this problem indefinitely and either replace these televisions or issue a comparable value voucher to affected consumers.
Let me make sure I get this right. Despite all the complaints regarding "blue dots" for televisions of this generation for which SONY acknowledged and offered an extended warranty, which has since long expired, your solution to the problem is to "clean the screen?"
If it appears to be a problem with pixels, the issue may possibly be corrected by performing a power reset. However, if the issue is still unresolved after doing a power reset, service may be required. To send your product to a Sony facility to be repaired or locate an authorized service center near your area, please visiti our eservice website at https://esupport.sony.com/US/p/service.pl.
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