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Rookie
Posts: 2
Registered: ‎03-10-2017
Message 1 of 4 (120 Views)

Re: Sony KDF50WE655 blue dots on screen issue not being resolved by Sony

[ Edited ]

I have the same exact problem with my KDF E60A20. I have been brand loyal to this company. I cannot begin to count the sheer amount of SONY products I have purchased over the years. To believe that loyalty  ought to be honored is not too much to ask. After all, I did not manufacture a faulty product, SONY did. And typically ethical companies serving mature markets do not discontinue an "extended warranty" program for problematic products driven by slipshod quality assurance (QA) without paying the cost. GM had a recall for several model vehicles that lasted over twenty years. That is a fact. Now like Volkswagen (VW), SONY should take unconditional ownership of this problem indefinitely and either replace these televisions or issue a comparable value voucher to affected consumers.

Moderator
Posts: 3,966
Registered: ‎03-12-2015
Message 2 of 4 (105 Views)

Re: Sony KDF50WE655 blue dots on screen issue not being resolved by Sony

 

Hi, Dennisshipman

 

Welcome to Sony Community! 

 

To isolate the issue, this article may be able to help us out with this concern: https://us.en.kb.sony.com/app/answers/detail/a_id/39807

 

If the issue is still unresolved, service may be required: https://esupport.sony.com/US/p/service.pl

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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Rookie
Posts: 2
Registered: ‎03-10-2017
Message 3 of 4 (53 Views)

Re: Sony KDF50WE655 blue dots on screen issue not being resolved by Sony

Let me make sure I get this right. Despite all the complaints regarding "blue dots" for televisions of this generation for which SONY acknowledged and offered an extended warranty, which has since long expired, your solution to the problem is to "clean the screen?"

Moderator
Posts: 1,092
Registered: ‎03-12-2015
Message 4 of 4 (17 Views)

Re: Sony KDF50WE655 blue dots on screen issue not being resolved by Sony

Hi Dennisshipman, 

 

If it appears to be a problem with pixels, the issue may possibly be corrected by performing a power reset. However, if the issue is still unresolved after doing a power reset, service may be required. To send your product to a Sony facility to be repaired or locate an authorized service center near your area, please visiti our eservice website at https://esupport.sony.com/US/p/service.pl.

 

Regards,

Jerome

 

If my post answers your question, please mark it as "Accept as Solution"

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