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Specialist
Posts: 29
Registered: ‎11-28-2012
Message 1 of 2 (286 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I have many lines showing up on my tv as well. How to I go about getting this issue addressed?

Moderator
Posts: 1,332
Registered: ‎11-04-2016
Message 2 of 2 (225 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi Rocko9999,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear that the TV have lines on the screen. We recommend to follow the steps below to isolate the issue:

 

Lines on the screen (vertical or horizontal lines, bands)

Lines on Screen

  • Press the HOME button on the supplied remote control to display the TV menu screen. If the lines appear on the menu screen, proceed to the next item below.

    Lines on Screen

  • Perform a power reset.

    1. Turn off the TV.
    2. Unplug the AC power cord.
    3. Leave the TV unplugged for 2 minutes.
    4. Reconnect the AC power cord.
    5. Power on the TV.
  • Press the HOME button on the supplied remote control to show the menu screen. If the lines are still visible on the menu screen, the TV may require service. 

 

Regards,

~Erin

 

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