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We're sorry to hear about what happened. You can refer to the link below for troubleshooting steps:
https://us.en.kb.sony.com/app/answers/detail/a_id/42970/p/61659%2C95543%2C95552%2C95563/c/65%2C66/kw... For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/
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