03-14-2017 01:19 PM - edited 03-22-2017 12:24 PM
Welcome and thank you for considering the SONY Community!
We're sorry to hear about what happened. You can refer to the link below for troubleshooting steps:
For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/