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Enthusiast
Posts: 2
Registered: ‎04-27-2014
Message 1 of 10 (37,924 Views)

Sony bravia tv black screen with sound

Sony Bravia LCD tv
model# KDL46S5100
serial# 8103664

Yesterday the TV would show the picture for a few seconds then the screen would go completely black with a slight backlight remaining. The audio was coming through fine.
Then the picture wouldn't come through at all, and just "Bravia" would show on startup and the black, backlit screen would appear, audio still fine.
Today, no "Bravia" or picture appearing on startup, sound still coming through fine. Factory reset from remote won't work. Swapped out HDMI cables and issue remains
Professional
Posts: 948
Registered: ‎12-13-2012
Message 2 of 10 (37,909 Views)

Re: Sony bravia tv black screen with sound

did you try another source? or another HDMI port?
George
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Enthusiast
Posts: 2
Registered: ‎04-27-2014
Message 3 of 10 (37,904 Views)

Re: Sony bravia tv black screen with sound

Yes
Moderator
Posts: 1,726
Registered: ‎05-23-2013
Message 4 of 10 (37,881 Views)

Re: Sony bravia tv black screen with sound

Hi swp110! 

 
Thanks for the message. Can you pull up the menu of the TV?  Follow the steps below to perform power reset on your TV.
 
1. Turn off the TV.
2. Unplug the power cord of the TV from the electrical outlet.
3. Let the TV remain without power for 60 seconds.
4. Plug the power cord back into the electrical outlet.
5. Turn on the TV.
 
If the issue remains unresolved after performing power reset, that may be an indication that the TV needs service. You may refer to this link to locate the nearest Sony authorized service center in your area. 
 
If my post answers your question, please mark it as "Accept as Solution."
 

 

Rookie
Posts: 1
Registered: ‎06-20-2015
Message 5 of 10 (35,472 Views)

Re: Sony bravia tv black screen with sound

Unplugging the tv and waiting for a minute or two did the trick--picture is back on!

Rookie
Posts: 1
Registered: ‎02-06-2016
Message 6 of 10 (30,273 Views)

Re: Sony bravia tv black screen with sound

I have this same problem on two replacement TV's. Seems unplugging is annoying considering the amount paid for the TV, and the fact it occurs on a TV less that 2 mos old.

 

Has Sony addressed the issue, determined a cause, and proposed a real fix.

 

I purchased a 43 4K in December 2015. That TV solarized in < 2 weeks. Replacement TV exhibited this problem, and was replaced, and now the third TV exhibits the same symptoms black screen, with sound.

Rookie
Posts: 1
Registered: ‎12-30-2016
Message 7 of 10 (18,739 Views)

Re: Sony bravia tv black screen with sound

It won't work. How to rectify this problem. I bought just 2 months before.
Rookie
Posts: 1
Registered: ‎01-31-2018
Message 8 of 10 (1,430 Views)

Re: Sony bravia tv black screen with sound

Sony Bravia only a year old and problems. Paid over $4000 for a black screen every time I change to tv - I wasted my money.
LUV Enthusiast
Enthusiast
Posts: 2
Registered: ‎02-11-2018
Message 9 of 10 (754 Views)

Re: Sony bravia tv black screen with sound

My SONY TV xbr65x930d had a white screen for a week i have been on the Sony feeds trying all the solutions and non worked. Now i have a black screen same as the white screen no pic just sound please help PLEASE A MAY 2016 SONY xbr65x930d

Highlighted
Moderator
Posts: 292
Registered: ‎04-04-2017
Message 10 of 10 (604 Views)

Re: Sony bravia tv black screen with sound

 

Hi LUV,

 

Welcome to the SONY Community!

 

We are sorry to hear this issue on your television. Let's isolate and fix the issue on this TV.

Please follow the 10 troubleshooting steps from this link: https://us.en.kb.sony.com/app/answers/detail/a_id/41851.

 

Regards,

-Jay

 

If my post answers your question, please click the button below "Accept as Solution".

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