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Rookie
Posts: 1
Registered: ‎09-03-2013
Message 1 of 4 (4,707 Views)
Accepted Solution

Why wouldn't Sony KLV-32R402 play all the .AVI and .MP4 format files from USB?

I bought a new Sony KLV-32R402 LED TV yesterday and am deeply disappointed that the .AVI and .MP4 format files cannot be played from USB. Already, Sony doesn't bother to extend their support for all the video files unlike other competitors (reasons best known to them), and why wouldn't they alteast support all the .AVI and .MP4 files?

 

Earlier I bought BX300 LCD TV and was unaware of the supported video formats then. But now, the shop keepers play the only supported .AVI format (xvid-avi ?), and sells the TV. How does every customer will be aware of the numerous versions and supported file formats? When you say .AVI and .MP4 is supported, why wouldn't they extend their support on all the .AVI and .MP4 files?

 

Isn't it important to be user-friendly with the enormous fanbase of Sony?

Moderator
Posts: 1,726
Registered: ‎05-23-2013
Message 2 of 4 (4,608 Views)

Re: Why wouldn't Sony KLV-32R402 play all the .AVI and .MP4 format files from USB?

Hi vamsifree!

 
Thanks for the message. For further assistance regarding the issue that you are having with the TV, please contact the Sony Support Center in your region. 
 
Rookie
Posts: 2
Registered: ‎12-09-2015
Message 3 of 4 (710 Views)

Re: Why wouldn't Sony KLV-32R402 play all the .AVI and .MP4 format files from USB?

Hi we had a Sony bravia KDL 32 EX400 model of tv. I converted files to mp4 and avi but it always says *playback not available*. At times there is no video but only sound is available. I used Total video converter, freemake video converter, and Vidcon but thes still didnt work. Can you give a specified format including the bizrate, frame rate,resolutio etc. Thanks.
Moderator
Posts: 3,533
Registered: ‎03-12-2015
Message 4 of 4 (616 Views)

Re: Why wouldn't Sony KLV-32R402 play all the .AVI and .MP4 format files from USB?

 

Hi Marylourdes

 

I already replied to your other post. Kindly check it here: http://community.sony.com/t5/Television-General/KDLEX32400/m-p/540347

 

Regards,

 

Vincent 

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