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Rookie
Posts: 1
Registered: ‎01-14-2016
Message 1 of 2 (3,114 Views)

model number - svf153b1ym - doesn't appear on your website

I've been having some issues with my laptop so tried to look at the support section of your website. I typed in the model number found on the bottom of my laptop - svf153b1ym - and it doesn't appear. I tried to use the detect my model number and it wouldn't work. I have checked a number of times and this is definitely the number on my laptop. 

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Moderator
Posts: 3,352
Registered: ‎01-16-2015
Message 2 of 2 (3,078 Views)

Re: model number - svf153b1ym - doesn't appear on your website

Hi aneeka22,

 

Welcome to Sony Community!

 

I'm sorry to hear that you're having a hard time checking the correct model name of this laptop. The SVF153B1YM is not recognized by our system either. May I know where did you purchase this?

 

There are several ways to check the model name of the laptop.

 

1. Vaio Care Desktop - go to "about Vaio"

2. Vaio Control Center - it is at the bottom of the page when you open it up

3. Vaio Care Rescue Mode - Turn off the unit > press ASSIST button> it is located at the bottom part of the page

 

We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

I hope this helps.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

 

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