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Rookie
Posts: 1
Registered: ‎09-16-2013
Message 1 of 2 (586 Views)

Blank blue screen

[ Edited ]
I have a Sony Vaio laptop model numberVGNNW240F, serial tag C602KYLS when I start the computer it stays at a steady blue screen. What can I do to resolve this issue please?
Moderator
Posts: 1,135
Registered: ‎04-03-2013
Message 2 of 2 (572 Views)

Re: Blank blue screen

matthewc,

 

Unfortunately, a blue screen could mean anything.  You'll need to narrow down the issue.  I would start with scanning the hard drive and the memory to see if there are any errors.  If you can boot into Safe Mode, check to see if you have install any application lately that might have cause it.  Try a Window system restore or reload the unit back to factory to rule any software issue.  Try reseatting the memory or test it with one memory module at a time...

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