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Rookie
Posts: 2
Registered: ‎01-28-2015
Message 1 of 2 (1,321 Views)

Cannot use laptop on battery, Laptop shows "Battery not present", SVS13112EN

[ Edited ]

Hello guys, I am using SVS13112EN. Bought it 4 years ago. My laptop doesn't recognize the battery and I have to keep it plugged in to use it. I tried to replace the battery with a new one, but it doesn't help. Laptop drivers and software is up to date.

Moderator
Posts: 3,454
Registered: ‎01-16-2015
Message 2 of 2 (1,111 Views)

Re: Cannot use laptop on battery, Laptop shows "Battery not present", SVS13112EN

Hi Kru99,

 

Welcome to Sony Community!

 

We apologize for the inconvenience. May we know what is the current operating system of your laptop? Where did you purchase the replacement battery? Is this a Sony battery? 

 

You may follow check on the link below to diagnose the issue 

https://us.en.kb.sony.com/app/answers/detail/a_id/43954/kw/battery%20not%20detected/related/1

 

 

Regards,

Jen

 

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