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Rookie
Posts: 2
Registered: ‎08-22-2017
Message 1 of 3 (906 Views)
Accepted Solution

Duo 13 cannot use pen 1/4" from left edge of screen.

I cannot use my pen 1/4" from left edge of screen but it will go to very bottom left of start menu.  It's like it doesn't work above the taskbar.  I can use my finger but the cursor will not go near left edge of desktop area.  I've tried starting up with only microsoft service enabled and that didn't help and I also have calibrated pen and that didn't help.  Any suggestions?

Moderator
Posts: 3,410
Registered: ‎01-16-2015
Message 2 of 3 (822 Views)

Re: Duo 13 cannot use pen 1/4" from left edge of screen.

Hi Barkster

 

Welcome to Sony Community!

 

We apologize for the inconvenience. May we know what is the model name and the current operating system of the laptop? When did you notice this issue? 

 

In the meantime, please follow the steps provided below:

Note: Each step may resolve the issue. Try to replicate first before proceeding to the next step.

 

1. Perform a power reset.

2. Reset the BIOS to the default setting.

3. Boot the laptop to Safe Mode.

 

Please keep us posted.

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

Rookie
Posts: 2
Registered: ‎08-22-2017
Message 3 of 3 (451 Views)

Re: Duo 13 cannot use pen 1/4" from left edge of screen.

I fixed it by going into pen cablibration and resetting the calibration and NOT recalibrating.  

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