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Expert
Posts: 62
Registered: ‎04-27-2014
Message 1 of 40 (6,591 Views)
Accepted Solution

How to replace Vaio Flip 15 keyboard

[ Edited ]

So the keyboard on my Flip 15 just suddenly stopped working. Doesn't even work in the BIOS. I tried a hard power off and the battery-off pinhole, and nothing helped. The backlight still works, and if I press Capslock on a USB keyboard, the green light on the laptop on the Capslock key lights up just fine, but not a single key on the keyboard does anything. The Windows logo key on the screen still works, and the Assist button still works. Good thing the BIOS menu supports the touch pad AND the touch screen!

 

I wanted to see if the keyboard was replacable, so I can go about ordering one off eBay or something (unless Sony sells parts directly??), so here are some pictures I took along the way.

 

http://ark42.com/sony/keyboard/step1.jpg

After power off, turn the battery power off by holding the paperclip for 2-3 seconds

 

http://ark42.com/sony/keyboard/step2.jpg

After removing the 3 rubber feet, there are 10 screws to remove

 

http://ark42.com/sony/keyboard/step3.jpg

Pry the case open gently and work your way around the edges.

 

http://ark42.com/sony/keyboard/step4.jpg

There are 8 screws holding the battery in. Remove them and remove the battery.

 

http://ark42.com/sony/keyboard/step5.jpg

Although only the top left of these 4 screws is directly holding the keyboard in, remove the other 3 and rotate the flaps up to release the two ribbon cables. Removing the hard drive here will make it easier to push on the bottom of the keyboard later.

 

http://ark42.com/sony/keyboard/step6.jpg

Again, only the top left screw shown here directly holds the keyboard in, but the last screw attached to the keyboard is behind this metal, so losen the other 5 screws here labeled 1-5. Those 5 will not come out all the way.

 

http://ark42.com/sony/keyboard/step7.jpg

Disconnect the fan power by pulling it straight up. The last screw attached to the keyboard is behind the metal as shown. I just bent the assembly out of the way slightly to get to the screw.

 

http://ark42.com/sony/keyboard/step8.jpg

You can see here where the holes behind the hard drive are, which lets you easily start removing the keyboard.

Only unsnap the top, left, and right sides by pushing up and working your way around. The bottom of the keyboard (closest to the touch pad) will just slide upwards and out after the other 3 sides are released.

 

http://ark42.com/sony/keyboard/step9.jpg

Here is another view with everything removed.

 

http://ark42.com/sony/keyboard/step10.jpg

The back of the keyboard, showing where the 3 screws attached. The ribbon cables for the keyboard attach to the motherboard by sliding the release forward (not rotating it up like the ones overtop of the hard drive).

 

http://ark42.com/sony/keyboard/step11.jpg

Keyboard fully removed. Circles show where the 3 screws attach on the back.

 

Well, hopefully that's all useful to people. I put it all back together and the laptop still works fine. The keyboard still does not work at all though, but I know I can replace it myself now.

 

 

*edit* Probably going to order http://www.ebay.com/itm//171781254290 because it doesn't look like Sony sells direct parts that I can find anywhere. Ordered http://www.ebay.com/itm/260951528702 instead for like $2 more, because Ships from Canada seemed quicker than Ships from China.

 

Moderator
Posts: 4,350
Registered: ‎03-12-2015
Message 2 of 40 (6,458 Views)

Re: How to replace Vaio Flip 15 keyboard

 

Hi Ark42

 

Welcome to Sony Community! 

 

Well it seems that you can resolve the issue on your own as I can see on the images. I actually appreciate your effort and time creating that tutorial-like message. 

 

Regarding the parts, you may visit https://sony.encompass.com/ or contact them here and see if they have keyboard for your laptop. 

 

Hopefully you can fix the issue as soon as possible. 

 

Again thank you Ark42Kudos to you! 

 

Best regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Expert
Posts: 62
Registered: ‎04-27-2014
Message 3 of 40 (6,442 Views)

Re: How to replace Vaio Flip 15 keyboard

I couldn't locate any laptop keyboards on that website. And if you enter model number SVF15N190X you get zero results, so I gave up. It's possible that reseller has the keyboard and distributes it, but their website is so terrible and unusable that nobody is going to bother ordering from them. Curious what the price there is, if anybody can actually find the part, but it's probably not going to be cheaper than the eBay vendors.

 

Expert
Posts: 62
Registered: ‎04-27-2014
Message 4 of 40 (6,410 Views)

Re: How to replace Vaio Flip 15 keyboard

[ Edited ]

Got the replacement keyboard, but it still doesn't work. Backlight and capslock lights work just fine, but not a single key does anything. I guess that means it's the entire motherboard, which means getting a whole new laptop now, after just over a year. Of all the various laptops I've owned over the years, none has died after such a short time, and none has had as many strange problems with video cards working and other issues. Luckily, since Sony doesn't even make laptops anymore, I don't even have to worry about that next time around. Anybody have any good recommendations for a better brand? I want a 2880 pixel screen, or higher, and I want it to be able to flip around to a tablet, be at least 15" big, but mostly be used a regular laptop with a good video card.

Apprentice
Posts: 8
Registered: ‎06-15-2015
Message 5 of 40 (6,240 Views)

Re: How to replace Vaio Flip 15 keyboard

I have exactly the same problem, which appeared about two or three weeks ago (end of 05/15) - keyboard stopped working, anywhere including bios, during startup / shutdown leds light up, caps lock led works (while turing on/off from usb keyboard), assist works. I was going to perform the same steps, but you were faster. But if we both have the same symptoms, maybe we are not alone, maybe someone from Sony will share their knowledgebase on this problem?
Apprentice
Posts: 14
Registered: ‎06-29-2014
Message 6 of 40 (6,155 Views)

Re: How to replace Vaio Flip 15 keyboard

I am having issues with my keyboard as well on my Flip 14a.  It only started after a restart for some recent Windows and VAIO updates.  None of my system restore points seemed to work.  The touchscreen keyboard is the only thing that I can use to type on my laptop now.  

It just started last night, so I haven't had much time to toubleshoot further.  And honestly, I wouldn't know much about getting into the BIOS.  The backlight for the keyboard does recognize when I press a key.  And the keys seem to be doing something, just not what they are supposed to do.  I figured out that the "f" key is muting/unmuting my laptop.  Other keys seem to act like the Tab key and move my cursor around within a window.  It is very frustrating!


Would deleting the keyboard driver, restarting and letting it reinstall inself help?  I'm afraid it might kill the onscreen touch keyboard as well, and then I woulc have nothing.

Apprentice
Posts: 8
Registered: ‎06-15-2015
Message 7 of 40 (6,142 Views)

Re: How to replace Vaio Flip 15 keyboard

Your case is different, at least your keyboard acts somehow while you're pressing keys.
I don't know if it helps to solve your problem, but deleting driver will not hurt your onscreen keyboard
Apprentice
Posts: 14
Registered: ‎06-29-2014
Message 8 of 40 (6,118 Views)

Re: How to replace Vaio Flip 15 keyboard

i think it may be the same issue.  Keyboard also does not work in BIOS.  Assist key and wimdows key on sceeen works.

Expert
Posts: 62
Registered: ‎04-27-2014
Message 9 of 40 (6,106 Views)

Re: How to replace Vaio Flip 15 keyboard

[ Edited ]

If it's the same issue (dead keyboard controller on motherboard or something else related to the hardware but not in the keyboard itself) then the backlight will come on when you change screen modes, when the laptop wakes up from sleep, when it first turns on, etc, but it will NOT light up just from a plain old keypress.

 

Also, I called Sony for a quote and to see if I could send it to them for repair. They would not give me any prices and would not let me send it in. The only option according to them was to take it to Best Buy.

I went to Best Buy and they told me they cannot take any Sonys for non-warranty repair and would not give me a quote or allow me to pay for any repairs.

 

So in the end, even if you WANTED to pay for a repair for the keyboard, you won't be able to it looks like. Sony doesn't want to support their laptops at all anymore. Of course, the price of a new motherboard would basically be the same as buying a new laptop, so it's all pretty moot anyway.

 

This is the last straw for me regarding Sony though. I've never owned a single Sony thing that didn't have all kinds of strange problems.  From a Sony blu-ray player that stopped spinning up discs after a year, and cameras that stop retracting the lens after a year, it's pretty evident that Sony does not equal quality. Meanwhile, my Samsung TVs, LCDs, blu-ray players, and even cell phones are all working fine after 10+ years for many devices. Never had a single bad Samsung product, so it's too bad they don't make 2-in-1 laptops like this at all. The only other big name I know is those super-fish-infested Lenovo things.

 

Apprentice
Posts: 8
Registered: ‎06-15-2015
Message 10 of 40 (6,077 Views)

Re: How to replace Vaio Flip 15 keyboard

[ Edited ]

To Ark42: There's still a chance it could be a software issue: Device status - working properly, Event logs do not show any problems, laptop didn't fall, and I'm not sure, but this issue appeared after some updates were installed (probably with Windows 10 notification, but can't tell certainly).
And the problem could appear because of some changes in chipset (this could explain why keyboard is not working in bios).
I'm backing up, then
1) try recover,
2) installing OS from scratch
3) go inside and check for problems visually.
If something helps, I'll let you know

And yes, sony is dissapointing. You pay extra for brand and design, counting on that it's quality is the same as good old walkman tape player. I have 4 sony products, and three of them have issues. So, ActionCam (the only product without issues yet) was the last thing I purchased from Sony.

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