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Rookie
Posts: 1
Registered: ‎12-01-2012
Message 1 of 9 (13,718 Views)
Accepted Solution

My Sony Vaio does not recognize the cd/dvd player

For some unknown reason my Sony Vaio now does not recognize the cd/dvd player.  Does anyone have any idea regarding this problem?

Moderator
Posts: 878
Registered: ‎11-12-2012
Message 2 of 9 (13,702 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

What is the model number of your VAIO PC?  What is the OS?

 

I would first check if there is a yellow bang in device manager for the optical drive.  If there is a yellow bang then you may be required to delete the upper and lower filter within the registry.  This solution can automatically be provided through the VAIO Care application - -> Troubelshooting --> Optical Drive



Sony Community Manager
Sr. Software Engineer
Peter Tat
Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 3 of 9 (13,699 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

Hello,

Thank you for the post.

 

If there is any yellow exclamation mark under the CD/DVD/ROM Drives category in the Device Manager follow all the steps mentioned here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C501168

 

Next, you can also try to run the fix it from here: http://support.microsoft.com/kb/314060

 

Regards,

Miguael

Rookie
Posts: 2
Registered: ‎11-24-2013
Message 4 of 9 (10,678 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

Hello,

 

I have the same problem of only VAIO care not recognizing my optical drive to create recovery discs.  I do not have a yellow indicator under my DVD/CD-ROM drives in Device Mangaer.  I'm not sure what you meant by yellow "bang"  This problem has been there since I purchased my machine about 3 years ago.  My computer is a VPCF115FM.  My optical drives is an Optiarc BM ROM BC-5500S4.  Any help would be appreciated.

 

Thanks

Rookie
Posts: 2
Registered: ‎11-24-2013
Message 5 of 9 (10,675 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

In addition to this problem, I noticed that under, I have two BD-ROM Drives identically named "BD-ROM Drive", except that one is the D drive and the other is G drive.  It looks like Vaio care is looking for D, but when I insert a disc into the drive, it shows up in G.  When I try to run optical drive diagnostics in VAIO care, it only does it for D drive which doesn't work.  Vaio care always says there is no disc in the drive.  In addition to the Optiarc BM ROM BC-5500S4 under DVD/CD-ROM drives in Device Manager, there is also an ELBY CONEDRIVE SCSI CdRom Device.  Is one supposed to be D and one G?

 

Thanks

Moderator
Posts: 1,574
Registered: ‎04-01-2013
Message 6 of 9 (10,665 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

Hi aschroots,

 

Please follow this process to resolve your issue.

 

Nick--

Rookie
Posts: 1
Registered: ‎01-18-2016
Message 7 of 9 (2,522 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

i have the same problem of CD writer can`t read the CD with windows 10 on my Vaio E-series "SVE 15127 CAb"

would you help please ?

Moderator
Posts: 2,672
Registered: ‎01-16-2015
Message 8 of 9 (2,464 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

Hi Morsica,

 

Welcome to Sony Community!

 

We're sad  to hear this. Have you tried to follow the instructions provided by the moderator? What happened? Any error message that you encountered?

 

If this function was working before you upgrade to Windows 10 then this might be a computability issue. Please be aware that some functions may not work after upgrading to Windows 10. Please check out this link.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

 

 

 

 

 

 

 

 

 

Enthusiast
Posts: 10
Registered: ‎01-07-2016
Message 9 of 9 (2,455 Views)

Re: My Sony Vaio does not recognize the cd/dvd player

May be you need to update driver

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