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VAIO - Hardware & Networking

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Mike
Posts: 1
Registered: ‎12-01-2012
Accepted Solution

My Sony Vaio does not recognize the cd/dvd player

For some unknown reason my Sony Vaio now does not recognize the cd/dvd player.  Does anyone have any idea regarding this problem?

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PeterT
Posts: 867
Registered: ‎11-12-2012

Re: My Sony Vaio does not recognize the cd/dvd player

What is the model number of your VAIO PC?  What is the OS?

 

I would first check if there is a yellow bang in device manager for the optical drive.  If there is a yellow bang then you may be required to delete the upper and lower filter within the registry.  This solution can automatically be provided through the VAIO Care application - -> Troubelshooting --> Optical Drive



Sony Community Manager
Sr. Software Engineer
Peter Tat
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Miguael
Posts: 1,225
Registered: ‎11-14-2012

Re: My Sony Vaio does not recognize the cd/dvd player

Hello,

Thank you for the post.

 

If there is any yellow exclamation mark under the CD/DVD/ROM Drives category in the Device Manager follow all the steps mentioned here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C501168

 

Next, you can also try to run the fix it from here: http://support.microsoft.com/kb/314060

 

Regards,

Miguael

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aschroots
Posts: 2
Registered: ‎11-24-2013

Re: My Sony Vaio does not recognize the cd/dvd player

Hello,

 

I have the same problem of only VAIO care not recognizing my optical drive to create recovery discs.  I do not have a yellow indicator under my DVD/CD-ROM drives in Device Mangaer.  I'm not sure what you meant by yellow "bang"  This problem has been there since I purchased my machine about 3 years ago.  My computer is a VPCF115FM.  My optical drives is an Optiarc BM ROM BC-5500S4.  Any help would be appreciated.

 

Thanks

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aschroots
Posts: 2
Registered: ‎11-24-2013

Re: My Sony Vaio does not recognize the cd/dvd player

In addition to this problem, I noticed that under, I have two BD-ROM Drives identically named "BD-ROM Drive", except that one is the D drive and the other is G drive.  It looks like Vaio care is looking for D, but when I insert a disc into the drive, it shows up in G.  When I try to run optical drive diagnostics in VAIO care, it only does it for D drive which doesn't work.  Vaio care always says there is no disc in the drive.  In addition to the Optiarc BM ROM BC-5500S4 under DVD/CD-ROM drives in Device Manager, there is also an ELBY CONEDRIVE SCSI CdRom Device.  Is one supposed to be D and one G?

 

Thanks

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Moderator
NickT
Posts: 1,574
Registered: ‎04-01-2013

Re: My Sony Vaio does not recognize the cd/dvd player

Hi aschroots,

 

Please follow this process to resolve your issue.

 

Nick--

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