What is the model number of your VAIO PC? What is the OS?
I would first check if there is a yellow bang in device manager for the optical drive. If there is a yellow bang then you may be required to delete the upper and lower filter within the registry. This solution can automatically be provided through the VAIO Care application - -> Troubelshooting --> Optical Drive
Sony Community Manager Sr. Software Engineer Peter Tat
I have the same problem of only VAIO care not recognizing my optical drive to create recovery discs. I do not have a yellow indicator under my DVD/CD-ROM drives in Device Mangaer. I'm not sure what you meant by yellow "bang" This problem has been there since I purchased my machine about 3 years ago. My computer is a VPCF115FM. My optical drives is an Optiarc BM ROM BC-5500S4. Any help would be appreciated.
In addition to this problem, I noticed that under, I have two BD-ROM Drives identically named "BD-ROM Drive", except that one is the D drive and the other is G drive. It looks like Vaio care is looking for D, but when I insert a disc into the drive, it shows up in G. When I try to run optical drive diagnostics in VAIO care, it only does it for D drive which doesn't work. Vaio care always says there is no disc in the drive. In addition to the Optiarc BM ROM BC-5500S4 under DVD/CD-ROM drives in Device Manager, there is also an ELBY CONEDRIVE SCSI CdRom Device. Is one supposed to be D and one G?