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Rookie
Posts: 1
Registered: ‎01-21-2013
Message 1 of 2 (649 Views)

My battery power is good, yet when I unplug the power source the laptop shuts off. Ideas?

 
Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 2 of 2 (638 Views)

Re: My battery power is good, yet when I unplug the power source the laptop shuts off. Ideas?

[ Edited ]

Hi Vici,

 

Try performing all the steps mentioned here to troubleshoot the battery issue in your computer: https://us.en.kb.sony.com/app/answers/detail/a_id/42608/c/65%2C66/kw/42608

 

If the issue persists, contact Sony Service Assistance Team here: http://esupport.sony.com/US/p/service.pl

 

Note: If my post answers your question, please mark it as an "Accepted Solution."

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