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Rookie
Posts: 1
Registered: ‎05-04-2013
Message 1 of 2 (721 Views)

My network adaptors are not working. How do I fix it so my laptop can get wired service?

 
Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 2 of 2 (707 Views)

Re: My network adaptors are not working. How do I fix it so my laptop can get wired service?

Hi wilsonmorales.

 

Try performing all the steps mentioned below to troubleshoot the issue with the Wired Internet connection in your computer:

  1. Turn off any routers, hubs, or switches that are connected to the computer or modem.
  2. Turn off the modem and the computer for 1 minute to renew the DHCP lease on the modem.

NOTE: It may be necessary to contact the Internet Service Provider (ISP) for additional information regarding renewing the DHCP lease on the modem.

  1. Turn on the modem and wait until all the normal operation lights remain lit.
  2. Turn on any routers, hubs, or switches that are connected to the computer or modem.
  3. Turn on the computer.
  4. Attempt to access more than one URL on different domains to ensure no Web sites are accessible.
  5. Startup the computer in Safe Mode with Networking and attempt to access the Internet.

NOTE: If the Internet connection is successful, there may be security software or malware interfering with the connection.

  1. Ensure any firewall software installed is configured correctly.
  2. In the web browser address box, type http://160.33.26.10

IMPORTANT: If the Sony home page is displayed by typing the IP address, there is an issue with the Domain Name Server (DNS). Contact your Internet Service Provider (ISP) for additional support to resolve this issue.

NOTE: Since all broadband Internet connections are configured differently, require different software and hardware, and may not store configuration info on the local computer, the ISP must assist in troubleshooting the issue.

  1. Ensure the cables are all connected securely to the computer, routers, hubs, or switches and to the modem.

NOTE: If the computer is connected to the modem through a USB connection, change the connection to an Ethernet connection.

  1. Attempt to access the Internet.
  2. Connect the broadband modem directly to the computer without the router.
  3. Attempt to access the Internet.
  4. Ensure that network card is installed and working correctly to allow a connection to the Internet.

NOTES:

    • For information on configuring third-party firewall software contact the software manufacturer.
    • If the issue occurred after installing an update or application, it may be necessary to uninstall that update or application. Contact the manufacturer of the update or application for additional information.
    • Do not use the System Restore feature to uninstall the Windows Service Pack 2 (SP2) update. To uninstall the update, use the Add or Remove Programs icon in Control Panel.  
  1. Perform a System Restore to time when access was available.
  2. Attempt to access the Internet.
  3. Create a new user profile.
  4. Attempt to access the Internet.
  5. Perform a system recovery. Restart the computer, keep tapping the F10 key continuously, press enter key at the edit boot option, select start recovery wizard and click on skip VAIO Care rescue (If you do not wish to back up data) to start the system recovery process.
  6. Attempt to access the Internet.
  7. If the issue is still unresolved, contact Sony Service Assistance Team here: http://esupport.sony.com/US/p/service.pl

Note: It is required to take backup of all the data before performing the system recovery, as it erases all the data. System recovery can only be performed if you’re using the same factory installed operating system.

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