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Rookie
Posts: 1
Registered: ‎11-23-2012
Message 1 of 2 (21,767 Views)
Accepted Solution

SONY VAIO- DVD problem

Hi,

 I had bought a Sony VAIO laptop last year for Thanks Giving. I found that my laptop was not recognising DVD. It is able to read CD, but not DVD. Kindly help with this issue. Also, wanted to know if the DVD issue is covered in the warany.

 

Thanks,

Naveen

Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 2 of 2 (21,762 Views)

Re: SONY VAIO- DVD problem

[ Edited ]

Hello Navin,

Thank you for the post.

 

Try performing all the steps mentioned here: 

 

https://us.en.kb.sony.com/app/answers/detail/a_id/31619

 

If the issue persists, perform a complete system recovery. Restart the computer, keep tapping the F10 key continuously, press enter key at the edit boot option, select start recovery wizard and click on skip VAIO Care rescue (If you do not wish to back up data) to start the system recovery process.

 

You can contact Sony Service Assistance Team for the further assistance here: http://esupport.sony.com/US/p/service.pl

 

Note: You can perform the system recovery only if you're using the same factory installed operating system.

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