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Enthusiast
Posts: 2
Registered: ‎05-29-2017
Message 1 of 4 (437 Views)
Accepted Solution

Screen issues - distorted to blurry

For a Sony Vaio SVS151290X: My screen has had an issue for a long time - the right side (about 1.5-2") is distorted. It's been everything from barely noticeable to some distortion to a complete multi-colored blur. It's completely random. Right now, it's just barely noticable. The video below is a picture I took of it about 20 minutes ago (because this forum won't let you upload pictures - no need to play it) . Only once was it completely blurred to the point where I couldn't see anything on that side. Restarts do not seem to matter (I shut down my laptop regularly and still have the same issue). Is this a software issue, or a hardware issue? Is there a connection problem, or does my screen need replaced? Thanks!

 

Moderator
Posts: 4,250
Registered: ‎03-12-2015
Message 2 of 4 (391 Views)

Re: Screen issues - distorted to blurry

[ Edited ]

 

Hi, Gman91478

 

Welcome to Sony Community! 

 

Is this 'distorted to blurry' changes its position or just stay on a specific part of the screen? You may consider these steps and try to isolate the issue: 

 

  • Power reset - Shut down the unit unplug all connected devices especially the AC power adapter. On the bottom of the laptop, located the battery off button and push it for at least 5 seconds. You may use a safety pin for that. 
  • Test the screen while in BIOS.
  • Boot the laptop into Safe Mode

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 2
Registered: ‎05-29-2017
Message 3 of 4 (375 Views)

Re: Screen issues - distorted to blurry

Vincent,

 

The distortion stays on the right side of the screen (see my original post for the picture). I tried all three of your steps, but it still appears. In BIOS and Safe Mode, the distortion wasn't nearly as bad - it was only a distorted line at the very top - but it was still there. I even noticed that same line on initial power-up when "vaio" appears in the center before Win10 loads. So, I am assuming it is an issue with the display and/or the connection, not with software?

 

Thanks,

Eric

Moderator
Posts: 3,156
Registered: ‎01-16-2015
Message 4 of 4 (360 Views)

Re: Screen issues - distorted to blurry

Hi Gman91478,

 

Welcome to Sony Community!

 

Thank you for the update. Yes, it looks like it is an issue with the screen or display because you still see the distorted line even on BIOS page. For additional troubleshooting, you may also want to try to connect the laptop to an external monitor to rule out if this is a display or screen issue. 

 

Here is the link for further assistance.

https://us.en.kb.sony.com/app/answers/detail/a_id/36805/p/48903%2C49902%2C90988%2C92122/c/65%2C66/kw...

 

Regards,
Jen
 
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