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VAIO - Hardware & Networking

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Tuning Up
Posts: 2
Registered: ‎05-20-2013
Accepted Solution

Sony Vaio Laptop Won't Turn On

I have a Sony Vaio laptop that turns off every time I turn it on. I have taken it in for repairs and they can't that nothing is wrong with it and they can turn it on. They even run diagnostics and have opened it up and can't find a problem. I did update the computer from Windows 7 to 8 but the problem was happening even before I updated it. At first, it would turn off then I would be able to immediately turn it back on, then it would turn off and I would have to wait a few minutes and it could turn it back on. Now, it won't be anything. I know it does work because it was on when I got it back from the repair shop. Any  help would be greatly appreciated. I am getting very frustrated!

Top 40 Artist
Posts: 185
Registered: ‎11-14-2012

Re: Sony Vaio Laptop Won't Turn On

Hello msdburns - What is the model number of your VAIO? -Amanda Jeter 

Tuning Up
Posts: 2
Registered: ‎05-20-2013

Re: Sony Vaio Laptop Won't Turn On

VPCEA36FM

Top 40 Artist
Posts: 185
Registered: ‎11-14-2012

Re: Sony Vaio Laptop Won't Turn On

  1. Check if the DC jack is loose or damaged within the computer.
  2. Remove media from the CD/DVD drive.
  3. Disconnect all external devices that are connected to the computer.
  4. Connect the AC adapter into a known working AC outlet and to the DC jack on the notebook, and then attempt to turn on the computer normally.

    NOTES:

    • Verify the correct Sony AC adapter is being used, and not a third-party replacement AC adapter. 
    • Connect the AC adapter directly to a wall outlet and not to a surge protector or extension cord.
    • Some AC adapters have a POWER LED indicator and can be confirmed as receiving power by ensuring the LED is lit. If the AC adapter is damaged, or the LED is not lit or continuously flickers when plugged into a working AC outlet, the adapter must be replaced. 
  5. Disconnect the AC power adapter, remove the battery, and then press and hold the Power Switch for 5 seconds. Once that has been done, connect the AC power adapter again, and then attempt to turn on the computer normally without the battery installed.

    NOTE: If the computer turns on without the battery, the battery is either completely drained or defective. Put the battery back in, reconnect the AC adapter and charge the battery for 24 hours. If the issue still occurs, that battery is the problem and will need to be replaced.

  6. Remove any additional Random Access Memory (RAM) that may have been added to the computer.

    NOTE: If removing the added RAM memory resolves the issue, check the computer specifications to ensure the memory modules meet the minimum requirements. If they do, the modules themselves may be defective.

  7. Attempt to turn the computer on.

***We also have a YouTube video that walks you through these steps: http://goo.gl/Kl8lD


If my post answers your question, please mark it as "Accept as Solution"

Tuning Up
Posts: 1
Registered: ‎01-27-2015

Re: Sony Vaio Laptop Won't Turn On

I am having the same problem. I went through all the trouble shooting steps but still no power. Model number is SVE171E13L

Moderator
Posts: 605
Registered: ‎01-16-2015

Re: Sony Vaio Laptop Won't Turn On

Hi candacemore,
 
Sorry to hear that your unit is still not turning on. I sent you a private message. 
 
Thanks,
Jen 

 

Groovin'
Posts: 1
Registered: ‎02-26-2015

Re: Sony Vaio Laptop Won't Turn On

My Sony Vaio won't turn on. I have 2 of them, so I was able to troubleshoot. Battery & power cord are good.
I removed all devices & battery & power cord, held power button down for 5 secs plugged back in. Still no power. What is next step?
Moderator
Posts: 605
Registered: ‎01-16-2015

Re: Sony Vaio Laptop Won't Turn On

Hi Onyx936,

 

Welcome to Sony Community! 

 

I'm sorry to hear that it wont still turn on after your attempt to fix it. I will send you a private message, please check your inbox.

 

Thanks ,

Jen

Tuning Up
Posts: 1
Registered: ‎03-06-2015

Re: Sony Vaio Laptop Won't Turn On

Hello,

 

I am having the same problem, my laptop initially showed signs of failure in the hard drive, I replaced it, but it was stored for a year or so...when I tried to turn it on...it was dead...I replaced the bzttery and still nothing. I took it to a specialist and he said it's the motherboard (hard to now if this was the original problem dough) but now I'd like your help to know the part number of my laptop mother board. Product name is VPCEG2DFX, serial number is 27553989 3008337 and service tag is C90232NA. Please advise

Moderator
Posts: 605
Registered: ‎01-16-2015

Re: Sony Vaio Laptop Won't Turn On

hi jorge1970,

 

Welcome to Sony Community! I'm sorry to hear about what happened to your laptop. Kindly visit this website for further assistance.

 

Regards,

Jen