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Enthusiast
Posts: 4
Registered: ‎07-04-2013
Message 1 of 6 (4,005 Views)
Accepted Solution

Sony Vaio S Audio/Sound not Working

The audio is not working, period. I have updated both Audio and Audio and Video drivers. Please help. Here is a screenshot when I went the the setting with windows 8.problem.jpg

This is my model http://esupport.sony.com/US/p/model-home.pl?mdl=VPCSB31FX

Expert
Posts: 1,022
Registered: ‎05-23-2013
Message 2 of 6 (3,982 Views)

Re: Sony Vaio S Audio/Sound not Working

Please make sure that the device is not set to disabled.  Is there any exclamation point error dev-mgr-exclaim-pt.gif or unknown device message (just like the image below) in the Device Manager? Was it working properly prior to the upgrade? You can also try a Windows System Restore to an earlier date when the sound worked.

 

unknown.jpg

 

 

 

 

Enthusiast
Posts: 4
Registered: ‎07-04-2013
Message 3 of 6 (3,974 Views)

Re: Sony Vaio S Audio/Sound not Working

[ Edited ]

Thanks! The driver is not disabled. I do not see any exclamation point. I'll have to get my Windows 8 disc when I get to it and refresh my computer.

Enthusiast
Posts: 4
Registered: ‎07-04-2013
Message 4 of 6 (3,947 Views)

Re: Sony Vaio S Audio/Sound not Working

It is still not working! Please I really need help now! I've tried refreshing my computer with my Windows 8 disk but I cant. Is there any other option than restoring my computer.
Expert
Posts: 1,022
Registered: ‎05-23-2013
Message 5 of 6 (3,936 Views)

Re: Sony Vaio S Audio/Sound not Working

I just want to know if the issue started after the upgrade to Windows 8.  Was it working properly prior to the upgrade? There is also a possibility of corrupt registry entry for the audio device.  You may try to check if Windows audio service is started and running.   Please make sure that you follow the Windows 8 Clean Install Instructions for VAIO PCs.  It is also possible, however unlikely, that the audio card has already failed even after trying a full format recovery.

 

Enthusiast
Posts: 4
Registered: ‎07-04-2013
Message 6 of 6 (3,907 Views)

Re: Sony Vaio S Audio/Sound not Working

It just stopped working. It wasn't the upgrade. I'll try a clean install. Thanks.

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