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Enthusiast
Posts: 2
Registered: ‎09-22-2016
Message 1 of 4 (594 Views)

Touchpad - code 24; This device is not present, is not working properly, or does not have all its drivers installed-SVF15ACXB

Suddenly no response from the touchpad. Windows 10. Latest PC update was a printer/scanner driver a few days ago. I uninstalled the drivers. I've deleted the Synoptic touchpad device from device manager to reload the drivers. Checked the fn>F1 key and mouse settings.

Been poking around for a while and not finding anything that works.

Anyway to determine if the device ****** out or is a system problem? this is frustrating.

Moderator
Posts: 3,304
Registered: ‎01-16-2015
Message 2 of 4 (567 Views)

Re: Touchpad - code 24; This device is not present, is not working properly, or does not have all its drivers installed-SVF15

Hi BillCBos

 

Welcome to Sony Community!

 

The SVF15ACXB is not recognized by our system. Please verify the model number by going to the VAIO Care program or by pressing the ASSIST button. Most of the time the Synaptics® SMBus ClickPad driver is available on the website. Kindly go to https://esupport.sony.com, type in the correct model number to view the list of drivers compatible with your laptop. 

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

Enthusiast
Posts: 2
Registered: ‎09-22-2016
Message 3 of 4 (553 Views)

Re: Touchpad - code 24; This device is not present, is not working properly, or does not have all its drivers installed-SVF15

Model SVF15A18CXB

Moderator
Posts: 4,511
Registered: ‎03-12-2015
Message 4 of 4 (519 Views)

Re: Touchpad - code 24; This device is not present, is not working properly, or does not have all its drivers installed-SVF15

 

Hi, BillCBos

 

Try to run Vaio Update and Windows Update to download and install the necessary drivers for your laptop. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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