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VAIO - Hardware & Networking

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Groovin'
ethanang
Posts: 5
Registered: ‎11-26-2013
Accepted Solution

VAIO Tap 11 Keyboard Stopped Responding

I got myself a Tap 11 few days back. It came with Windows 8, so i did updated BIOs and all there is to update and got it to Win8.1. Somewhere along the way though, the detachable keyboard just went dead.

 

There's no response on the keyboard at all. The lights still go on/off when i move the switch at the top right corner, but the main tablet itself is just not getting any thing i type on the keybaord. The keyboard is also not responding from within BIOs screen.

 

I'm at a lost. Is there some drivers i can re-install to get the keyboard working again? Or is there anything i can do about it?

 

 

thanks

Ethan

 

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Top 40 Artist
TimSu
Posts: 480
Registered: ‎10-10-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

Hello there ethanang!

For us to check your computer's specifications can you please provide the exact model name of your laptop. Alternatively, you can check if there is a device that have an exclamation point on the device manager. Also try checking if the bluetooth device on your computer is turned off.

 

~Tim

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Groovin'
ethanang
Posts: 5
Registered: ‎11-26-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

Thanks... i managed to contact Sony support and they gave me instructions on how to use the "Pairing Tool" to re-pair the keybaord with the machine.

 

So, all's well now.

 

Thanks.

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Groovin'
bsohal
Posts: 2
Registered: ‎12-18-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

Hi I am having a similar problem, the keyboard stops working periodically.  Am on Windows 8.1, model number SVT11215CGB.

 

Thanks,

 

Bikram

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Top 40 Artist
TimSu
Posts: 480
Registered: ‎10-10-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

Hello bsohal!

Thank you for providing the model name of your laptop, unfortunately I am unable to locate the system that you've provided. Please refer to this page on how to check for the exact model name of your laptop.

 

~Tim

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Groovin'
bsohal
Posts: 2
Registered: ‎12-18-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

Hi Tim, I checked again and the model number is SVT11215CGB.  It is a Sony Vaio Tap 11 i5 tablet purchased in Hong Kong.  If you send me your email I can send you a picture of the model details.


Thanks,

 

Bikram

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Top 40 Artist
TimSu
Posts: 480
Registered: ‎10-10-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

@bsohal

That's why I wasn't able to pull up your computer. Unfortunately we are unable to assist customers outside the US. You may refer to this page to get information on contacting the Sony Support Center in your region.

 

Hope this helps

~Tim

If my post answers your question, please mark it as "Accept as Solution"

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Groovin'
balefire
Posts: 2
Registered: ‎12-22-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

[ Edited ]

i have the same problem on my brand new Sony Tap 11

Model SVT11215CXW

the keyboard worked fine with windows 8.0

I updated all of the Sony Updates.

I updated it to windows 8.1

I updated again all of the Sony Updates

Now my keyboard does not work.

 

these links did not fix anything

http://docs.esupport.sony.com/pc/SVT1121_series/EN/contents/TP0000223733.html

http://docs.esupport.sony.com/pc/SVT1121_series/EN/contents/TP0000223736.html

 

how do I do this "pairing procedure"?

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Moderator
MarkCr
Posts: 886
Registered: ‎10-10-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

Hi balefire!

 

Usually with your keyboard, it should automatically pair with the unit. Just in case, you can try updating your drivers with this link here. Hope it helps!

 

-MarkC

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Groovin'
ethanang
Posts: 5
Registered: ‎11-26-2013

Re: VAIO Tap 11 Keyboard Stopped Responding

What's working for me is the pairing too exe. Instructions are:

 

1) Locate c:\windows\drivers\exe\pairing tool

2) Turn keyboard to OFF

3) run PAIRING_TOOL.EXE

4) click PAIRING button

5) press and hold CTRL & ESC

6) turn ON the keyboard

7) the caps-lock light on the keyboard should start to blink

8) after a few seconds, the application should indicate successful connection with the keyboard.

 

Works perfect for me. Hope this helps

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