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Enthusiast
Posts: 2
Registered: ‎12-22-2013
Message 11 of 90 (9,918 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

thank you for the info regarding the pairing tool.

one hour with online chat support, followed by another hour of phone support failed to help find the pairing tool

the windows search tool also did not find the pairing tool.

restoring my computer to factory also did not restore the pairing.

unfortunately, i returned and exchanged the computer but i wonder if the pairing tool would have worked.

 

after your post, i did find the file under the

C:\Windows\Drivers\EXE directory

using the command line search routine dir /s

 

here's to hoping i won't need it, but if i do, thanks!

Enthusiast
Posts: 4
Registered: ‎12-31-2013
Message 12 of 90 (9,894 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

[ Edited ]

I tried this and get the message "Fail to get the dongle handle" when I click the pairing button. I have downloaded all applicable drivers and no luck. Any further info on this would be greatly appreciated. I really hate to regret this tablet purcase. I have a SVT11215CXB.

Expert
Posts: 480
Registered: ‎10-10-2013
Message 13 of 90 (9,869 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

Hello mrgrieves76!

Did you by any chance upgrade to Windows 8.1? Also before upgrading were you able to follow the steps posted here in upgrading to Windows 8.1.

 

~Tim

Enthusiast
Posts: 8
Registered: ‎01-16-2014
Message 14 of 90 (9,772 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

I have the same problem. I haven't been able to solve it. I have to turn off and on the keyboard receiver, when it happens.

Moderator
Posts: 1,668
Registered: ‎10-25-2013
Message 15 of 90 (9,758 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

Hi raleau,

 

Have you tried the steps ethanang provided? If not, please try it and keep us posted. Thank you!

Enthusiast
Posts: 8
Registered: ‎01-16-2014
Message 16 of 90 (9,753 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

Hi. Thanks for answerin. Yes, I've tried that. That problem solves the isue when the keyboard doesn't pair at all. But in this case, the keyoboard works perefct for a period of time. Suddenly it stops reponding, and I have to turn off and on the keyboard receiver.

Moderator
Posts: 1,668
Registered: ‎10-25-2013
Message 17 of 90 (9,749 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

raleau,

 

Please provide the exact model name/ product name of your unit so we can check for the specifications. Thank you!

 

Enthusiast
Posts: 8
Registered: ‎01-16-2014
Message 18 of 90 (9,740 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

Vaio Tap 11

S/N 54640787-0003824

Model: SVT11213CXB

 

I upgraded from windows 8 to 8.1, following the steps recommended by Sony

 

I updated the BIOS before upgading to 8.1

 

After the upgrade, I ran Vaio update to check all the new software and drives. Also ran Windows Update to make sure my windows is up to date

 

Before the upgrade everything was perfect.

 

Thanks in advance.

 

Ricardo Alea

Enthusiast
Posts: 4
Registered: ‎12-31-2013
Message 19 of 90 (9,725 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

I initially upgraded incorrectly but after calling chatting with customer service for assistance I reset back to out of the box settings and upgraded following the instructions. 

Enthusiast
Posts: 8
Registered: ‎01-16-2014
Message 20 of 90 (9,719 Views)

Re: VAIO Tap 11 Keyboard Stopped Responding

Thanks for answering. Do you have the instructions to do that ? I've tried to get it back to factory settings, but it asks me for a Windows Media, and I do't have it

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