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Enthusiast
Posts: 1
Registered: ‎11-03-2014
Message 1 of 3 (3,062 Views)
Accepted Solution

Vaio Pro 13 no mouse pointer, touchpad unresponsive (NOT disabled)

Hi...I have a Vaio Pro 13, model SVP13223CXS. My mouse pointer has vanished. I can activate the setting where the Cntl key locates the mouse pointer, and this tells me there the pointer should be I can move the invisible mouse pointer by touching the screen; but I cannot see the pointer. Changing the pointer size, properties etc does not help.

 

I also cannot move the mouse pointer with the touchpad. I cannot even pull up the right-click menu. So the touchpad is unresponsive; however, it is NOT disabled. It is definitely enabled (Fn-F1). Vaio care and Winows report the pointing device is working fine. The laptop itself is working fine if controlled via the touchscreen.

 

If I roll back from the Synaptics driver to the default PS2 mouse driver, this makes no difference.'

 

I have rebooted; I have powered off and let the computer rest; I have rolled it back to a previous restore point made on a date when the pad was working. No dice.

 

Is the mouse pad dead and in need of replacement, or is there something else I should try?

 

Many thanks,

Moderator
Posts: 1,409
Registered: ‎10-20-2014
Message 2 of 3 (3,012 Views)

Re: Vaio Pro 13 no mouse pointer, touchpad unresponsive (NOT disabled)

Hello SouthboundTrain,

 

Thanks for posting and we appreciate you trying to resolve the problem on your own.

 

You're almost at the end of the steps, but let's try some other steps:

1. Turn the computer off completely.

2. Disconnect all the connected devices including the AC adapter. Flip it over.

3. Locate the battery off button. Grab a paper clip or a pin, then press and hold the button down under the hole for 5-7 secs. Release it afterwards. (your files are safe, don't worry)

4. Plug the AC adapter back. Put it back to normal position.

5. Press Assist to check VAIO Care Rescue. Then hit F2 (Start BIOS Set-up)

6. Go to EXIT tab > down to Get Default Values. Hit Enter and say YES.

7. Highlight Save Changes under EXIT tab still, then ENTER and say YES. 

8. Go up to Exit Set-up, hit Enter and say YES.

9. Now, back to VAIO Care Rescue, choose Exit to Windows 8. Observe what will happen.

 

 


If my post answers your question, please mark it as "Accept as Solution"

 

Regards,

Yuri

Rookie
Posts: 1
Registered: ‎07-17-2017
Message 3 of 3 (722 Views)

Re: Vaio Pro 13 no mouse pointer, touchpad unresponsive (NOT disabled)

Sorry for bringing this thread up, but it was only thing so far that has worked ... some what.

 

Have the same problem as what the original poster mentioned: no visual cursor on screen, and trackpad is non-responsive even though when I press fn+f1 I can disable or enable it according to the onscreen pop up messages.

 

I have tried the response from YuriF:

  • 1. Turn the computer off completely.

     

  • 2. Disconnect all the connected devices including the AC adapter. Flip it over.

     

  • 3. Locate the battery off button. Grab a paper clip or a pin, then press and hold the button down under the hole for 5-7 secs.

  • Release it afterwards. (your files are safe, don't worry)

     

  • 4. Plug the AC adapter back. Put it back to normal position.

     

  • 5. Press Assist to check VAIO Care Rescue. Then hit F2 (Start BIOS Set-up)

     

  • 6. Go to EXIT tab > down to Get Default Values. Hit Enter and say YES.

     

  • 7. Highlight Save Changes under EXIT tab still, then ENTER and say YES. 

     

  • 8. Go up to Exit Set-up, hit Enter and say YES.

     

  • 9. Now, back to VAIO Care Rescue, choose Exit to Windows 8. Observe what will happen.

 

Starting step 1 above, my cursor is not present ... but after after step 9, it works ... but only in the VAIO Care Rescue program. Once I restart and go to the login screen the cursor and touchpad are not present again.

 

Any suggestions?

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