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Rookie
Posts: 1
Registered: ‎07-13-2016
Message 1 of 2 (1,097 Views)

Wi-Fi won't toggle ON - S Series

Hello all,

 

SVS151C1GL laptop

 

The wifi switch cannot be toggled to 'ON' (whereas 'bluetooth' and 'airplane mode' can be toggled ON and OFF easily).
The 'wireless' light is green, the laptop is plugged in.
When troubleshooting, the "Turn on wireless capability" error appears and the fix cannot be applied.

 

Please assist!

Moderator
Posts: 3,354
Registered: ‎01-16-2015
Message 2 of 2 (1,071 Views)

Re: Wi-Fi won't toggle ON - S Series

Hi lana514,

 

Welcome to Sony Community!

 

The SVS151C1GL is the chassis number of the laptop. Please provide the exact model name and the current operating system of your device. When was the last time that this is working?

 

Try to power reset the device by pressing the power button for 15-20 mins. Reset the BIOS to default setting. Boot to Safe mode then replicate the issue. 

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

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