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VAIO - Hardware & Networking

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Tuning Up
mosier
Posts: 1
Registered: ‎12-05-2012
Accepted Solution

battery #2: not present

How do I correct problem:

 

Battery #2: not present

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Top 40 Artist
KimberlyS
Posts: 3,847
Registered: ‎11-12-2012

Re: battery #2: not present

Hello Mosier,

Welcome to the Sony Comminity forums.

can you please provide a bit more info?

 

What model Laptop do you have?

What Operating system are you using?

Did you upgrade from the original OS?

 

 

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Tuning Up
Nassau
Posts: 1
Registered: ‎12-10-2012

Re: battery #2: not present

Was this problem resolved?  I purchased the S Series Battery Sheet a few days ago (my laptop is SVS1511). Same issue: "battery #2 not present".  Software, battery pins, dead battery, thoughts?

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Top 40 Artist
KimberlyS
Posts: 3,847
Registered: ‎11-12-2012

Re: battery #2: not present

Hello Nassau

Welcome to the Sony Forums Community,

Thank you for providing a bit more information, however when asking for technical assistance please provide as much information as you can

 

Exact model number:

Operating System installed:

if an upgrade OS did it work prior to upgrade?

 

Based on what you provided, The SVS1511 series has about 16 diffrent model variations however all of them have a variety of Windows 7 installed.

did you upgrade to windows 8?

 

for this example i will provide the drivers for the SVS15113FXB 

if you still have  windows 7 installed  please reinstall the Hotkey utility here as it includes the battery checker:

http://esupport.sony.com/US/p/swu-download.pl?mdl=SVS15113FXB&upd_id=7628&os_group_id=6

 

If you do not have a SVS15113FXB 

please enter your model here

http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER

and find either the hotkey utility or the notebook control utility depending on the model laptop you have

 

if you upgraded to windows 8 please  review this upgrade guide here to review the update steps to ensure all drivers were installed properly.

Windows® 8 Upgrade Instructions for VAIO® PCs

 

please be aware that with the more information provided the  more specific answer we can provide.

 

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Tuning Up
enlight
Posts: 1
Registered: ‎03-02-2013

Re: battery #2: not present

Hello Kimberly

I'm having the same problem with a new sheet battery vgp-bpsc29 which I purchased for my SVS1512GPXB.
It was purchased with Win 8pro.
Can you please help ?

Thanks a lot
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Groovin'
jgilbert13
Posts: 3
Registered: ‎03-02-2013

I had the same problem.  I don't know if you did this or...

I had the same problem.  I don't know if you did this or if your laptop is similar to mine but when you connect the battery to your laptop there is a tab that you have to remove from the back of your laptop (located where you would charge the sheet).  I did not know that I had to do this becuase my instructions for extended battery sheet did not mention doing this....If this doesn't help, make sure that all of your BIOS are up to date.  I had to do this also for my battery sheet to work.

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