Welcome to the Community!

VAIO - Hardware & Networking

Showing results for 
Search instead for 
Do you mean 
jav Rookie
Posts: 1
Registered: ‎05-15-2013
Message 1 of 2 (57,568 Views)
Accepted Solution

my laptop won't start passed logo, display stays blank

my laptop won't start passed logo, display stays blank

Posts: 1,225
Registered: ‎11-14-2012
Message 2 of 2 (57,555 Views)

Re: my laptop won't start passed logo, display stays blank

[ Edited ]

Hi jav.


Try performing all the steps mentioned here to troubleshoot the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/39757/c/65%2C66/kw/39757


Follow all the steps mentioned here to reset the BIOS: https://us.en.kb.sony.com/app/answers/detail/a_id/35240/c/65%2C66/kw/35240


Follow all the steps mentioned below to access the safe mode:

Pressing the F8 key for 7-10 seconds when the VAIO logo appears on the screen at the start-up to access the Advanced Boot Options > highlight the Safe Mode option and press the Enter key.


Next, go through the steps provided here to perform the system restore in the Safe Mode here: https://us.en.kb.sony.com/app/answers/detail/a_id/31528/c/65%2C66/kw/31528


Next, perform a complete system recovery to restore your computer to the factory settings. Restart the computer, keep tapping the F10 key continuously, press enter key at the edit boot option, select start recovery wizard and click on skip VAIO Care rescue (If you do not wish to back up data) to start the system recovery process.


Note: It is required to take backup of all the data before performing the system recovery as it erases everything from the computer.


If the issue persists, contact Sony Service Assistance Team to initiate a repair: http://esupport.sony.com/US/p/service.pl


Note: If my post answers your question, please mark it as an "Accepted Solution."

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook