IMPORTANT:If the Sony home page is displayed by typing the IP address, there is an issue with the Domain Name Server (DNS). Contact your Internet Service Provider (ISP) for additional support to resolve this issue.
NOTE:Since all broadband Internet connections are configured differently, require different software and hardware, and may not store configuration info on the local computer, the ISP must assist in troubleshooting the issue.
Ensure the cables are all connected securely to the computer, routers, hubs, or switches and to the modem.
NOTE:If the computer is connected to the modem through a USB connection, change the connection to an Ethernet connection.
Attempt to access the Internet.
Connect the broadband modem directly to the computer without the router.
For information on configuring third-party firewall software contact the software manufacturer.
If the issue occurred after installing an update or application, it may be necessary to uninstall that update or application. Contact the manufacturer of the update or application for additional information.
Do not use the System Restore feature to uninstall the Windows Service Pack 2 (SP2) update. To uninstall the update, use the Add or Remove Programs icon in Control Panel.
Perform a system recovery. Restart the computer, keep tapping the F10 key continuously, press enter key at the edit boot option, select start recovery wizard and click on skip VAIO Care rescue (If you do not wish to back up data) to start the system recovery process.
Note: It is required to take backup of all the data before performing the system recovery, as it erases all the data. System recovery can only be performed if you’re using the same factory installed operating system.