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Enthusiast
Posts: 3
Registered: ‎07-05-2015
Message 1 of 6 (3,578 Views)

my vaio SVT15117CXS does not wake from sleep when I open the lid or touch the keyboard. windows 8.1

Hi, my laptop stop waking up from sleep when I open the lid or touch the keyboard. that was after two weeks of no use and two critical updates of windows. I tried with power options but nothing happens

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Guru
Posts: 611
Registered: ‎01-12-2014
Message 2 of 6 (3,543 Views)

Re: my vaio SVT15117CXS does not wake from sleep when I open the lid or touch the keyboard. windows 8.1

[ Edited ]

Hello there, vitamina1000!

 

I'm sorry to hear about this! Please check the following links below for assistance! Smiley Happy

 

Your Windows 8 PC may freeze and display a black screen when resuming from sleep or hibernation mode:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/43317/p/48903,49902,71366,85513/c/65,66/kw/sleep

 

The computer freezes after resuming from sleep mode or hibernation:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/30773/p/48903,49902,71366,85513/c/65,66/kw/sleep

 

The monitor enters and then will not come back from sleep mode:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/38286/p/48903,49902,71366,85513/c/65,66/kw/sleep

 

The computer will not wake up from sleep or standby mode:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/30941/p/48903%2C49902%2C71366%2C85513/c/65%2C66/kw...

 

The computer does not resume from the suspend or standby mode:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/38585/p/48903%2C49902%2C71366%2C85513/c/65%2C66/kw...

 

I hope these links will help you to resolve the issue! Smiley Happy

 

Best regards,

~Sony's #1 Fangirl, Esther Smit
Enthusiast
Posts: 3
Registered: ‎07-05-2015
Message 3 of 6 (3,507 Views)

Re: my vaio SVT15117CXS does not wake from sleep when I open the lid or touch the keyboard. windows 8.1

when I open the lid of my laptop windows 8.1 in a sleep mode it doesn´t wake, but if I press power button or assist, web and Vaio buttons it does. I want to be able to wake it up with just open the lid. None of the articles listed answer my problem. Thanks anyway

Moderator
Posts: 3,571
Registered: ‎01-16-2015
Message 4 of 6 (3,448 Views)

Re: my vaio SVT15117CXS does not wake from sleep when I open the lid or touch the keyboard. windows 8.1

Hi vitamina1000,

 

Welcome to Sony Community!

 

I'm sorry to hear that none of the links provided to you fix the issue.

 

Since you already tried checking the Power Options, please try the following: (Take note that each step may resolve the issue. Try to replicate first before proceeding to the next step.)

 

1. Restore the computer back to when it was working. 

2. Create a New Profile 

3. On the Command Prompt, type "sfc /scannow" then click the "enter" key.

 

Hope these help.

 

Regards,

Jen

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 3
Registered: ‎07-05-2015
Message 5 of 6 (3,436 Views)

Re: my vaio SVT15117CXS does not wake from sleep when I open the lid or touch the keyboard. windows 8.1

Thank you for answering my doubts. Unfortunately my system restore takes me to a point after it begans the malfunction but not before. I create a new power plan also but nothing happens. I disable and enable Hybrid sleep typen and again nothing happens. Thanks you anyway

Moderator
Posts: 4,666
Registered: ‎03-12-2015
Message 6 of 6 (3,355 Views)

Re: my vaio SVT15117CXS does not wake from sleep when I open the lid or touch the keyboard. windows 8.1

[ Edited ]


Hi vitamina1000

 

I am sorry to hear that the previous steps didn't work. The next step is that you may try is to perform a Full Format Recovery. The laptop will go back to its original factory settings. All software issue will be resolved. Creating a backup before the process is a must. If you agree with this, just follow the steps on this link: https://us.en.kb.sony.com/app/answers/detail/a_id/36806/c/65,66/kw/recovery%20outside

 

For further assistance, we kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Hope this help. 

 

Thanks,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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