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VAIO - Hardware & Networking

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Tuning Up
Posts: 1
Registered: ‎08-22-2013
Accepted Solution

some keys are not working at all

I am using vaio vpceh3aen laptop. Some keys on my keyboard are not working at all. Like left arrow,right alter,m,n,v,x,z,,,/   I have 2 OS . other is linux. same keys are not working there also.
keys stopped working at time when i was using VLC media and the key combination (Alt + left arrow key).

please give me solution.
Don't tell me to get a new USB keyboard.

thnks

Moderator
Posts: 1,135
Registered: ‎04-03-2013

Re: some keys are not working at all

darshantejani00.

 

If this is happening on both OS then it's probably a hardware issue.  It could be as simple as replacing the keyboard, or a function board, or the mainboard (keyboard controller)...

Tuning Up
Posts: 1
Registered: ‎09-02-2013

Re: some keys are not working at all

Was having the same issue (second time now!)

It happened this time due to complete battery discharge and the laptop went offline..

Anyway, what I did to make it work was go into BIOS and select the recovery thing then control+alt+del, this fixed the issue for me this time, otherwise try playing around the BIOS screens, as I am not sure what exactly the action I took there which fixed it.

Good luck!

 

Sony, if your reading this, there is some low level bug with what ever is keeping track of numlock etc, PLEASE FIX!!

Top 40 Artist
Posts: 1,022
Registered: ‎05-23-2013

Re: some keys are not working at all

@ romansky I am sorry to hear that you're having troubles as well.. What is the model number of your VAIO computer?

Groovin'
Posts: 4
Registered: a month ago

Re: some keys are not working at all

Hi, I've the same problem plus my battery is dead and I'm using direct power. Did you ever able to solve that problem? Could you tell me how?

 

If I've to recover from BIOS, there is no such option in my BIOS screens.

Moderator
Posts: 2,362
Registered: ‎01-16-2015

Re: some keys are not working at all

Hi challarao,

 

Welcome to Sony Community!

 

Can you provide us the exact model name and the current operating system of your laptop so we can check the specifications and provide accurate solutions? 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,
Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

Groovin'
Posts: 4
Registered: a month ago

Re: some keys are not working at all

[ Edited ]

Hi JenF,

 

Thanks for the reply.

 

My laptop model: VPCEH3AEN (PCG-71811w)

Keyboard: 9Z.N5CSQ.201 (20111207)

Battery: VGP-BPS26

 

 

I bought a new battery now.

 

Thanks in advance.