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Rookie
Posts: 1
Registered: ‎02-08-2013
Message 1 of 4 (1,962 Views)

the keyboard on my laptop isn't working properly and isn't showing up in devices

The keyboard is typing characters instead of letters. Num lock is off, keyboard isn't showing up in devices

 

Enthusiast
Posts: 64
Registered: ‎02-11-2013
Message 2 of 4 (1,950 Views)

Re: the keyboard on my laptop isn't working properly and isn't showing up in devices

Expert
Posts: 62
Registered: ‎02-05-2013
Message 3 of 4 (1,948 Views)

Re: the keyboard on my laptop isn't working properly and isn't showing up in devices

try downloading the Notebook control and utilities or the Hotkeys on the esupport.sony.com website.

Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 4 of 4 (1,936 Views)

Re: the keyboard on my laptop isn't working properly and isn't showing up in devices

[ Edited ]

Hello Diane.

 

Follow the steps mentioned in the link provided by “Coolhunt” to troubleshoot the Keyboard issue.

 

To reset the BIOS follow the steps mentioned here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1025393

 

To restore your computer to an earlier time when it was working fine: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1003813

 

If the issue persists, contact Sony Service Assistance Team here: http://esupport.sony.com/US/p/service.pl

 

Note: If my post answers your question, please mark it as an "Accepted Solution."

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