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Enthusiast
Posts: 3
Registered: ‎05-15-2017
Message 1 of 3 (363 Views)

Battery #2 Not Present.

Hello, I have an SVD11215CAB Sony Laptop, at first Battery #1 and #2 were working fine, but after I installed Windows 10, upgrading from windows 8 that it originaly had, battery #2 stopped working, making the laptop a 4 hour battery life instead of the old 8 hours+, so it frustrated me, when I rolled back my windows upgrade to windows 8.1, battery #2 is still not present, and no matter what I do, nothing worked, I searched for solutions everywhere, nothing worked. Vaio care doesnt work like before (no updates no nothing), updates dont show like before, the official Sony website that shows the laptop downloads is not updated, I tried my best, how can I fix this? I know there are lots of posts about this but nothing helped....thank you. Man Sad

Basically:
1. When I bought it with Windows 8, I had full battery capabilities with at least 8 hours battery life with Battery #1 and #2 Working.
2. When upgraded from Windows 8 to 10, my battery #2 stopped working and it became 4 hours battery life at the most, and no good support from Sony on Windows 10.
3. Rolling Back to Windows 8.1 still did not return battery #2 to its original status, it still is "Battery #2: Not Present" with again, 4 hours battery life.

Laptop: Sony VAIO Duo 13 (SVD11215CA*B)


Specs:
Processor- Intel(R) Core(TM) i5-331U CPU @ 1.70GHz 1.70 GHz
RAM- 4.00GB
System type- 64-bit Operating System x64-based processor
Pen and Touch- Pen and FUll Windows Touch Support with 10 Touch Points
Operating System- Windows 8.1 Single Language (Was W10, rolled back to 8.1, originaly W8)

VAIO Care Version- 8.4.5.06026

 

Moderator
Posts: 4,424
Registered: ‎03-12-2015
Message 2 of 3 (305 Views)

Re: Battery #2 Not Present.

 

Hi, Bzmandeel

 

Thank you for considering Sony Community! 

 

We recommend running Vaio Update and Windows Update to download and install the necessary drivers and software for your laptop. You may also reinstall Vaio Care if the issue persists. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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Enthusiast
Posts: 3
Registered: ‎05-15-2017
Message 3 of 3 (289 Views)

Re: Battery #2 Not Present.

Hello, thank you for answering back, everything is already updated, vaio care and my windows. I read that the possibility of updating my BIOS did this, is it possible if downgraded might fix this problem? and sorry, I am from Bahrain, they dont fix laptops anymore there Smiley Sad

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