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kl Enthusiast
Enthusiast
Posts: 3
Registered: ‎05-07-2013
Message 1 of 2 (817 Views)

How do I get rid of a virus ("search engine") - proxy:allsearchapp

My Sony has been infected with a virus.  I don't know how to get rid of it.  (proxy:\\allsearchapp)

Expert
Posts: 1,228
Registered: ‎11-14-2012
Message 2 of 2 (799 Views)

Re: How do I get rid of a virus ("search engine") - proxy:allsearchapp

Hi,

 

What is the model # of computer?

 

It seems the computer is infected with Malware. Scan the computer with a compatible Malwarebytes. Refer the following link to troubleshoot the issue:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C160551

 

In case, if the issue persists, perform a system recovery to factory settings. Performing system recovery will reinstall the pre-installed operating system, applications and the drivers. The following support article should assist you with this:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1027232

 

 

If my post answers your question, please mark it as an "Accepted Solution."

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