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VAIO - Software & Other Operating Systems

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Tuning Up
meesterandrew
Posts: 2
Registered: ‎05-19-2013
Accepted Solution

Laptop connected to network but no internet access.

Hello, I have a VAIO VPCEB32FM. The last couple of days I'd have internet for a few minutes and right after watching a Youtube video my pages would stop loading and I'd still be connected but nothing would appear. I called my cable provider and they said there's nothing they can do considering the fact thats its only my laptop thats doing it. If it means anything it began happening after I updating the latest VAIO software. Any help is appreciated. 

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Top 40 Artist
TonyM
Posts: 1,228
Registered: ‎11-14-2012

Re: Laptop connected to network but no internet access.

Hi,

 

Are you using a Wireless connection?

Is the Wireless connection dropping?

Does the issue persist with wired connection?

 

Reinstall Marvell Atheros AR9285 Wireless Network Adapter Driver and Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller Driver.

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEB32FM&upd_id=5968&os_group_id=6

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEB32FM&upd_id=5988&os_group_id=6

 

Follow the steps to troubleshoot a Wireless connection issue:

https://us.en.kb.sony.com/app/answers/detail/a_id/30296/c/65%2C66/kw/troubleshoot%20a%20Wireless%20c...

 

You can also use diagnose and repair tool to troubleshoot a wireless network or Internet connection:

https://us.en.kb.sony.com/app/answers/detail/a_id/31671/c/65,66/kw/How%20to%20use%20the%20diagnose%2...

 

Next, I have provided the steps to troubleshoot when Wireless connection drops:

https://us.en.kb.sony.com/app/answers/detail/a_id/34310/c/65%2C66/kw/The%20Wi-Fi%C2%AE%20signal%20dr...

 

In case, if the issue persists, perform system restore to earlier date. System restore will restore the registry and other settings back to the date and time selected:

https://us.en.kb.sony.com/app/answers/detail/a_id/31528/c/65%2C66/kw/How%20to%20restore%20the%20comp...

 

 

If my post answers your question, please mark it as an "Accepted Solution."

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Tuning Up
meesterandrew
Posts: 2
Registered: ‎05-19-2013

Re: Laptop connected to network but no internet access.

Same thing. I've tried it all, including the system restore. I've checked for viruses again. It only seems to happen when I watch a youtube video. Other than that it works fine.

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Moderator
NickT
Posts: 1,574
Registered: ‎04-01-2013

Re: Laptop connected to network but no internet access.

Hi meesterandrew,

 

Have you try running it in safe mode to see if it is still happening with youtube?  Please try that.  Also using another browser like firefox or google chrome at all.  Make sure to backup all your data and files before doing so.  Also try deleting temp files (youtube video).  Try removing IE and download IE10.  Check for spyware or malware also if you can. 

 

Nick- 

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