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Rookie
Posts: 3
Registered: ‎03-08-2017
Message 141 of 146 (316 Views)

Re: My sony vaio laptop does not recognize the cd/dvd drive. It did a month ago, but not now. Any he

Hi I tried those two thing you said to and I am still having the same problem.

 

Model number (PRODUCT NAME): SVE14A16FGH

Rookie
Posts: 3
Registered: ‎03-08-2017
Message 142 of 146 (314 Views)

Re: My sony vaio laptop does not recognize the cd/dvd drive. It did a month ago, but not now. Any he

I am still trying a few other things like uninstalling the disk drive being hitachi....... Still the same problem. please help

Specialist
Posts: 32
Registered: ‎10-16-2016
Message 143 of 146 (288 Views)

Re: My sony vaio laptop does not recognize the cd/dvd drive. It did a month ago, but not now. Any he

The question is, how are you going to uninstall a driver that is not recognized?
Make sure the CD / DVD drive is not burned. You will have to open the notebook to remove the unit. I advise you to take assistance if you do not have hardware knowledge.

Att
Rookie
Posts: 3
Registered: ‎03-08-2017
Message 144 of 146 (275 Views)

Re: My sony vaio laptop does not recognize the cd/dvd drive. It did a month ago, but not now. Any he

Hi,

Thank you for your reply. The driver is recognized and states that it is working properly. I had no problem unnstalling the driver and having an auto reinstall when the system is rebooted. I am not sure what you mean by that last post.

 

I have been thinking about reasons this situation could happen. I am not one to just discard a piece of hardware just because there is an issue such as this. First of all I was thinking about how I had not used my DVD ROM for about 6 months and I saw that others had the same issue after a long period of not using it. Perhaps some of the mechanisim that allow the laser to move and read a disk have been clogged up with dust or something like that. I am going to try to fix this later today and will post my results here.

Moderator
Posts: 2,945
Registered: ‎01-16-2015
Message 145 of 146 (114 Views)

Re: My sony vaio laptop does not recognize the cd/dvd drive. It did a month ago, but not now. Any help?

Hi Premks,

 

Welcome to Sony Community!

 

If the issue still exist after the attempt to troubleshoot the laptop then we suggest that you reformat the unit back to factory default. Most of the time this process resolve the issue, if not then repair is needed. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,
Jen

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Moderator
Posts: 2,945
Registered: ‎01-16-2015
Message 146 of 146 (113 Views)

Re: My sony vaio laptop does not recognize the cd/dvd drive. It did a month ago, but not now. Any he

Hi JUlianLars

 

Welcome to Sony Community! 

 

We'r e sorry to hear that that the issue still persist even after the attempt to troubleshoot it. Have your tried to reformat the laptop back to factory setting?

 

We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.


Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

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