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Moderator
Posts: 3,417
Registered: ‎01-16-2015
Message 31 of 37 (1,717 Views)

Re: Restore computer to factory settings

Hi Jackchan,

 

Welcome to Sony Community!

 

Thank you for this message.May we know the model name and the current operating system of your computer? 

 

For Windows 7 or older version, here is the link to reformat the unit to factory default,

https://us.en.kb.sony.com/app/answers/detail/a_id/35585/kw/factory%20reset%20using%20f10/c/66

 

For Windows 8 or latest version,

https://us.en.kb.sony.com/app/answers/detail/a_id/36806/kw/How%20to%20recover%20the%20computer%20out...

 

Regards,
Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

 

 

 

Rookie
Posts: 1
Registered: ‎11-30-2016
Message 32 of 37 (1,642 Views)

Re: Restore computer to factory settings

[ Edited ]

Perform the following methods to resolve the issue: 

Method 1: Startup Repair from the Windows Recovery Environment (WinRE)

============================================

  1. Insert the Windows 7 installation disc into the disc drive, and then start the computer. 
  2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
  3. Select alanguage, a time and currency, and akeyboard or input method, and then click Next. 
  4. ClickRepair your computer
  5. In theSystem Recovery Options dialogbox, choose the drive of your Windows installation and click Next. 
  6. At theSystem Recovery OptionsDialog Box, click on Repair your computer.
  7. Click the operating system that you want torepair, and then clickNext.
  8. In the System Recovery Options dialog box, clickStartup Repair.

 

 

Method 2: Rebuild BCD using the Bootrec.exe tool

============================================

To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

  1. Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.

    2. Press a key when you are prompted. Select alanguage, a time, a currency, a keyboard or an input method, and then clickNext.

    3. Click Repair your computer.

    4. Click the operating system that you want to repair, and then click Next.

    5. In the System Recovery Options dialog box, click Command Prompt.

    6. Type Bootrec.exe, and then press ENTER.

 

Rookie
Posts: 1
Registered: ‎05-09-2017
Message 33 of 37 (1,334 Views)

Re: Restore computer to factory settings

[ Edited ]

Just Follow below steps.

Step 1. Open Advanced start-up.

Step.2. Go to Start > Settings >

Step 3. Update & security > Recovery 

Step 4. click Restart now below Advanced start-up.

You can fix any error via updating your windows. 

Rookie
Posts: 1
Registered: ‎06-09-2017
Message 34 of 37 (963 Views)

Re: Restore computer to factory settings

my model is vpcel15fx  and im havin a rpoblem that it says operating sys not found.

ill try to factory reset it but not working. ill try with the f10,f8 button and dont work , i try assist and nothing.

is there any way to fix this?

Moderator
Posts: 3,417
Registered: ‎01-16-2015
Message 35 of 37 (931 Views)

Re: Restore computer to factory settings

Hi Alzule

 

Welcome to Sony Community!

 

What is the current operating system of your laptop? Did you encounter any error message when you tried to restore your device? You may visit the link below for additional troubleshooting steps.

 

https://us.en.kb.sony.com/app/answers/detail/a_id/44854/c/65%2C66/kw/operating%20system%20not%20foun...

 

Regards,
Jen
 
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

Enthusiast
Posts: 1
Registered: ‎09-03-2017
Message 36 of 37 (619 Views)

Re: Restore computer to factory settings

Hi, 

May I have the same instructions for my Sony Vaio?

The model number is PCG-4L2M

Thank you

Moderator
Posts: 4,631
Registered: ‎03-12-2015
Message 37 of 37 (582 Views)

Re: Restore computer to factory settings

 

Hi, Jxa014

 

Welcome to Sony Community! 

 

May we have the exact model name of your Sony VAIO computer? PCG-4L2M is just the chassis number. Visit here to get the exact model name: https://us.en.kb.sony.com/app/answers/detail/a_id/38141/

 

Regards,

 

Vincent 

 

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